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tracyosimowicz
Frequent Visitor

Forced to sign in with new account when I already had one

I already had a power bi account with a different username but there was some kind of single sign on that pulled the wrong account information from my browser and only gave me the option to register with a new account. There was no option to manually bypass this to sign in with an existing account.

2 REPLIES 2
Natalie_iTalent
Administrator
Administrator

Hello @tracyosimowicz,

I sent you a private message about this issue.

 

Best,

Natalie H.

Community Manager 

eileen_iTalent
Administrator
Administrator

Hello @tracyosimowicz 

 

Thank you for reaching out regarding your community account.  In this case, I would recommend the following as a first step

 

Try clearing your cache and cookies, I would also recomment trying a different browser to see if you still have the same experience.

 

Thanks,

Eileen

Community Manager

 

 

 

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