Forum Discussion

marcellofilho's avatar
marcellofilho
Frequent Visitor
9 months ago

DP-700 Certification Voucher Not Received Within Communicated Two-Week Timeline

I am reaching out to report a delay in receiving my DP-700 certification voucher, which was expected to be delivered within two weeks following the voucher request submission. As this period has now passed without any update or voucher delivery, I would like to seek support and guidance regarding the current status of my request.

For reference, I have already contacted the support team via email at [email protected] to inquire about the status, but I have not yet received a response. I would like to kindly ask if there are any additional actions or steps I should take in order to obtain an update regarding my voucher request.

Thank you.

5 Replies

  • marcellofilho's avatar
    marcellofilho
    Frequent Visitor
    9 months ago

    Hi Natalie_iTalent,

     
    I hope you're doing well. I'm writing to follow up on the DP-700 voucher I requested three weeks ago. As of now, I have yet to receive any updates regarding my request or the email I sent to [email protected] on December 3rd.
     
    Any assistance you can provide would be greatly appreciated. Thank you for your attention to this matter, and I look forward to hearing from you soon.
    • Natalie_iTalent's avatar
      Natalie_iTalent
      Icon for Administrator rankAdministrator
      9 months ago

      Hello marcellofilho,

      Thank you for the update.  I know the team is working through the emails and voucher requests.  They appreciate your patience.

       

      I hope this helps.

       

      Best,

      Natalie H.

      Community Manager 

  • marcellofilho's avatar
    marcellofilho
    Frequent Visitor
    9 months ago
     
    I wanted to take a moment to express my gratitude for your support. Your assistance has been invaluable, and I am delighted to inform you that I have successfully received the voucher.
     
    Thank you once again for your help and cooperation.
     
    Best regards,
    • Natalie_iTalent's avatar
      Natalie_iTalent
      Icon for Administrator rankAdministrator
      9 months ago

      Hello marcellofilho,

      Thank you for the update.  I'm so glad you received your voucher.  I also appreciate your kind words.  🙂

       

      Have a great rest of your week.

       

      Best,

      Natalie H.

      Community Manager 

  • Natalie_iTalent's avatar
    Natalie_iTalent
    Icon for Administrator rankAdministrator
    9 months ago

    Hello marcellofilho,

    Thank you for reaching out.  There was a holiday last week, so that might be part of the delay.  You might also make sure you check your spam folder.  I would give it until the beginning of next week. 

     

    Feel free to keep me updated.

     

    Best,

    Natalie H.

    Community Manager