Forum Discussion
Community Account Marge help needed
Hi All
I'm really stuck here, and I'm hoping that someone will be able to help.
I've left the organization that my original account was tied to, so I followed the instructions in this article link to set up a new AAD account, however, when tried to take over my original user it says that it's tied to a different organization.
I tried to create a Support ticket to merge the accounts but it says that I need to have a Pro account to log a ticket ( I have 59 days left on free trial )
for reference, my original account is Mariusz
Did anyone experience anything like it? Any help is greatly appreciated.
5 Replies
If it community account JCM_iTalent should able to help.
JCM_iTalent , can you help on this
Hello Mariusz2,
I have moved your thread to Community Feedback from Desktop, as this relates to your community account.
Please refer to this article and follow the instructions to create a support ticket: https://docs.microsoft.com/en-us/power-bi/power-bi-cannot-sign-in
The article includes a link to instructions for both Power BI Premium and Pro users. If you don't have a Pro account, your IT admin needs to open a ticket for you. Please consult the instructions for details and the link to the Microsoft 365 admin center for your admin.
Hi JCM_iTalent
Thanks for moving my post.
I've created AAD user as per the instructions in the link as at the moment I'm not employed by anyone.
I do have 59 days left on a free trial of a pro license, is it not enough to create a support ticket?
Many Thanks
Mariusz
Mariusz2, since you received the message, I would say that the trial does not count as a Pro version, as it's not the full Pro version and only temporary.
