Forum Discussion
Helper IICan't reset password...
Helper II was only able to register and signon with a business account. Not what I wanted - unable to use my personal email. I was also unable to change the email adress after registering - it just keeps asking me to enter a valid email address.
- jdballard30
Did it actually let you register and you just couldn't sign in? Or did it prevent you from even registering? I was able to register and validate my email.
If they really won't let you use a personal account it would be one of the dumber things I've ever heard of but I don't discount the possibility.
- Mbalcarek
It seems I had already registered with my personal email address. I clicked the 'forgot password' link, got the email, clicked the link in the email, but it would not let me change the password - i tried several different ones. No luck. I got "Correct the highlighted errors and try again. Sorry, we are unable to reset your password." every time. So I was stuck. I then reregistered with a work account and that worked. I then tried to change the email address of my new registration to my personal account, and that failed (expected I guess). So the inability to reset my password on my personal account remains.
- mbenjamin
Kudo Collector
Hey, jdballard30 and Mbalcarek!
Thanks for reaching out. Could you let me know the original usernames you used and are now having issues resetting the password for?
-MarianaCommunity Manager
