Delay in receiving alerts

[Shihabudheen]

Hi Team,

I wanted to bring to your attention an issue I've encountered with the alerts I've set on one of my Power BI Dashboards. The alert is designed to give updates on the last update details of the dashboard. However, I've noticed that the alerts are being received after an hour, which isn't aligning with the requirements, as the dashboard gets refreshed every hour.

the error is alerts are being received after an hour

[v-pnaroju-msft]

Hi Shihabudheen,

We are following up to see if what we shared solved your issue. If you need more support, please reach out to the Microsoft Fabric community.

Thank you.

[v-pnaroju-msft]

Thankyou, @tayloramy for your response.

Hi Shihabudheen,

We appreciate your inquiry through the Microsoft Fabric Community Forum.

We would like to inquire whether have you got the chance to check the solution provided by @tayloramy to resolve the issue. We hope the information provided helps to clear the query. Should you have any further queries, kindly feel free to contact the Microsoft Fabric community.

Thank you.

[tayloramy]

Hi @Shihabudheen, 

Alerts on a report can only be as often as the report data refreshes, so if the report is only refreshed once an hour, the alerts can only trigger as often as they get new data. 

If you found this helpful, consider giving some Kudos. If I answered your question or solved your problem, mark this post as the solution. 

[Shihabudheen]

Thanks for the replay. Here the issue is my dashboard is getting refreshed every hour without fail, but the alert which I'm getting is after an hour for the previous update. 

for Eg: dashboard updated at 8:30 AMm but alert received at 9:20AM  

[tayloramy]

Hi @Shihabudheen, 

OKay that changes things, that I don't think is expected behaviour.

When your report refreshes, do you see the new data points in the Activator item itself?

Can you show us a screenshot of the activator settings? 

If you found this helpful, consider giving some Kudos. If I answered your question or solved your problem, mark this post as the solution. 

[Shihabudheen]

Hi,

Check the below SS, the dashboard was refreshed at 8:48AM, but alert received at 9:35AM

[tayloramy]

Hi @Shihabudheen, 

Can you show what the object and rule look like in the Activator item? 

If you found this helpful, consider giving some Kudos. If I answered your question or solved your problem, mark this post as the solution.

[Shihabudheen]

@tayloramy 

Please find SS for the Object and Rule

Refreshed datetime is a columns which shows the last refreshed time, i had put the condition for the alert basis column

[tayloramy · Accepted solution]

Hi @Shihabudheen, 

WHen you click on the object in Activator, you should be abl eto see how often the query runs: 

 The default is every 1 hour, and it seems in your activator it is offset to run a few minutes before the refresh. 

If you change this to run more frequently, does it fix your problem? 

If you found this helpful, consider giving some Kudos. If I answered your question or solved your problem, mark this post as the solution.