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Anonymous
Not applicable

Data Activator - Reflex-No email received

I have my reflex and trigger created and started, however,  in my case there are 2 recipients included in the alert and only one receives the email. Both recipient  are internal email address.

KheyGlezM85_0-1700739643140.png

 

1 ACCEPTED SOLUTION

Hello @Anonymous, we currently require that all recipients on your trigger have the same email domain as your Fabric user. Example: if you are logged into Fabric as xyz@contoso.com. , then all recipients must have @contoso.com addresses. Could you check whether this is the case for your trigger? If it is not, then this would explain the failure.

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Anonymous
Not applicable

Correct, that was the problem. All the recipients on my trigger  belong to the same company but we don't have the same domain, not exactly the same. I made a test with two recipients with equal domain and we have received correctly the alert. Thank you.

jameshutton
Community Admin
Community Admin

Hello @Anonymous 

 

I had another user report the same problem yesterday. Looks like we have a bug here. I have logged it with  our engineering team. I'll post back here once the engineering team has investigated. 

Hello @Anonymous, we currently require that all recipients on your trigger have the same email domain as your Fabric user. Example: if you are logged into Fabric as xyz@contoso.com. , then all recipients must have @contoso.com addresses. Could you check whether this is the case for your trigger? If it is not, then this would explain the failure.

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