topic Re: Power BI Subscriptions not working in Service

Power BI Subscriptions not working

POWERBI_INFRA — Mon, 18 Sep 2023 12:09:52 GMT

Hello,

From morning(09/11/23), we are not receiving subscription mails. We have tested a manual runs as well but didn't receive. The ones that were scheduled at 7am were delivered late 10AM. Is anyone facing similar issue? Please suggest.

Update: The issue reappeared today(09/18/2023). The subscriptions are getting delayed again. Please solve as soon as possible.

Thanks!

Sai

Re: Power BI Subscriptions not working

W1z0 — Mon, 11 Sep 2023 10:27:31 GMT

Good morning!

We are experiencing the same problem here.

Greetings

Re: Power BI Subscriptions not working

fbottazzoli — Mon, 11 Sep 2023 14:04:08 GMT

Me too!

Re: Power BI Subscriptions not working

fbottazzoli — Mon, 11 Sep 2023 14:51:44 GMT

It seems fixed

Re: Power BI Subscriptions not working

welday007 — Mon, 11 Sep 2023 15:03:57 GMT

It is not fixed for us as of September 11, 2023 at 11:00 am EDT.

Re: Power BI Subscriptions not working

fbottazzoli — Mon, 11 Sep 2023 15:07:28 GMT

yes, just a few emails arrived to me that should have arrived 6 hours ago... I was hoping it was fixed 😞

Re: Power BI Subscriptions not working

welday007 — Mon, 11 Sep 2023 15:10:37 GMT

We also have the same problem. Is there a page where Microsoft posts outages in service? Do I need to open a support ticket? This is a big deal for my company.

Re: Power BI Subscriptions not working

Anonymous — Mon, 11 Sep 2023 15:26:09 GMT

Same problem here!

Did anyone open a ticket?

Re: Power BI Subscriptions not working

olszykn — Mon, 11 Sep 2023 15:31:12 GMT

Still expericing issues as of 11:30AM. Here is another thread on the same issue. Power BI Subscription failed to send email

Re: Power BI Subscriptions not working

olszykn — Mon, 11 Sep 2023 17:30:15 GMT

Update on subscriptions...

Re: Power BI Subscriptions not working

welday007 — Mon, 11 Sep 2023 17:35:15 GMT

olszykn where did you find that notice? We are seeing subscriptions starting to come in now.

Re: Power BI Subscriptions not working

olszykn — Mon, 11 Sep 2023 17:37:26 GMT

This is the Support Site where it tells the status

https://support.fabric.microsoft.com/en-US/support/

Re: Power BI Subscriptions not working

Anonymous — Mon, 11 Sep 2023 18:27:44 GMT

thanks for sharing, I'm not in Europe btw, and I'm facing the same, strange

Re: Power BI Subscriptions not working

Anonymous — Tue, 12 Sep 2023 02:20:08 GMT

Hi olszykn & Anonymous & welday007 & fbottazzoli & POWERBI_INFRA

The problem has been reported to internal team, now it has been fixed. Please check if it is OK in your side?

Any comment or problem, please feel free to let me know.

Best Regards

Re: Power BI Subscriptions not working

fbottazzoli — Tue, 12 Sep 2023 07:01:47 GMT

I confirm that yesterday we received all the emails.

Re: Power BI Subscriptions not working

POWERBI_INFRA — Tue, 12 Sep 2023 07:37:35 GMT

Hello Team,

The problem seems to be solved now, We are receiving subscriptions mails as before. Thanks for the solution.

Thanks!

Sai

Re: Power BI Subscriptions not working

welday007 — Tue, 12 Sep 2023 12:32:20 GMT

It appears to be working for my company now. Thank you!

Re: Power BI Subscriptions not working

Anonymous — Tue, 12 Sep 2023 18:45:05 GMT

Solved, thanks!

Re: Power BI Subscriptions not working

4rt00r — Mon, 18 Sep 2023 07:42:10 GMT

Hi, problem still exist in Poland. We have delay about 2h30min for the reports that should be sent today.

Re: Power BI Subscriptions not working

POWERBI_INFRA — Mon, 18 Sep 2023 08:17:00 GMT

Hello,

The issue seems to be back again this monday (18/09/23). Does anyone facing the issue again? Is it happening only for Europe?

Thanks!

Sai