topic Re: Sign up Issue in Service

Sign up Issue

Anonymous — Fri, 03 Feb 2017 10:41:56 GMT

Dear all,

As part of the process to signup for Power BI, I got an email to verify my email address (work email) with a "Yes, that's me" link. The link goes to a "Create your account" page which says, "We sent a verification code to {email address}. Enter the code to complete signup." But I didn't receive any code and there is no mechanism to request or receive a code.

Please help me!

Thank you!

Re: Sign up Issue

Anonymous — Fri, 03 Feb 2017 10:40:16 GMT

Dear all,

Please help me!

Thank you!

Re: Sign up Issue

v-qiuyu-msft — Tue, 07 Feb 2017 07:02:03 GMT

Hi Anonymous,

From your description, it seems that you didn't receive the email about the verification code, right?

Please login your email address which used to sign up Power BI account, check if the email is in Inbox or Junk Email folder. Sometimes, it will be a delay send a email, please wait for a while. Also please follow this article to sign up the Power BI: Self-service sign up for Power BI.

Best Regards,
Qiuyun Yu

Re: Sign up Issue

Anonymous — Wed, 08 Feb 2017 05:32:41 GMT

Hi v-qiuyu-msft,

I tried several times, but still I didn't receieve any verification code. I checked both Inbox and Junk email folder. I only received an email with "yes that's me" link.

Re: Sign up Issue

Anonymous — Wed, 08 Feb 2017 23:14:43 GMT

Hi , I have identical issue.. Look forward to resolution.

Re: Sign up Issue

v-qiuyu-msft — Fri, 10 Feb 2017 01:16:39 GMT

How about clicking the "yes that's me" link?

Best Regards,
Qiuyun Yu

Re: Sign up Issue

Anonymous — Fri, 10 Feb 2017 21:30:00 GMT

after click 'thats me, it takes me to this page that ask me for Verfication code. I (we) never receive the code.

How do we get the code?

Re: Sign up Issue

Anonymous — Thu, 16 Feb 2017 15:37:31 GMT

Same here - I don't get the email not Inbox not junk

Please help

Re: Sign up Issue

v-qiuyu-msft — Mon, 20 Feb 2017 06:30:01 GMT

AnonymousAnonymous Sorry for the late response. I sent a email consulting the senior member about this issue and waiting for the response. Will keep you updated once I get any feedback.

Best Regards,
Qiuyun Yu

Re: Sign up Issue

Anonymous — Mon, 20 Feb 2017 07:53:02 GMT

v-qiuyu-msft Thank you very much.

Do you need me to send you the email address I am trying to sigh up with?

Re: Sign up Issue

v-qiuyu-msft — Wed, 22 Feb 2017 08:44:34 GMT

AnonymousAnonymous I got the information internally, they need Fiddler trace to analyze on their side. Please share it here. And I don't get the information that they need the email address now, if it's required, I would let you know.

Best Regards,
Qiuyun Yu

Re: Sign up Issue

Nick_C — Wed, 22 Feb 2017 16:28:33 GMT

I have this issue

I'm trying to add a new domain to office 365 and it says that other people have already signed up with my new domain name and I need to verify that I'm admin

This then makes me sign up for power BI but doesn't send me the email with the verification code attached

Is there any update when it will be working?

Re: Sign up Issue

cford — Wed, 22 Feb 2017 20:57:31 GMT

I am having the same issue. Not receiving a Verification Code when signing up for a new account. Received a "Yes, that's me" email with the subject "Finish signing up for Microsoft Power BI".

Re: Sign up Issue

v-qiuyu-msft — Thu, 23 Feb 2017 09:40:58 GMT

Please share Fiddler trace file with us. You can capture the trace when you sign up follow links below:

Fiddler Trace Collection and Analysis

How to Capture Fiddler Trace

Best Regards,
Qiuyun Yu

Re: Sign up Issue

Anonymous — Fri, 24 Feb 2017 19:03:54 GMT

@@v-qiuyu-MS

Thank you, Qiuyun, I have captured the Fiddler file, but I would like to send it to you securely in Private Message or by e-mail.

I don't feel comfortable sharing it in forum.

Please tell me how would you like me to submit it.

My email is (the one I am trying to sing up with): mshparber@intel-biz.com

Thank you

Michael

Re: Sign up Issue

Anonymous — Sun, 26 Feb 2017 15:26:19 GMT

v-qiuyu-msft

Please help!

I cannot sign-up because I don't receive the "Welcome e-mail"

I cannot start working with Power BI

Please help!

Thank you

Re: Sign up Issue

Anonymous — Sun, 26 Feb 2017 15:26:36 GMT

v-qiuyu-msft

Please help!

I cannot sign-up because I don't receive the "Welcome e-mail"

I cannot start working with Power BI

Please help!

Thank you

Re: Sign up Issue

v-qiuyu-msft — Thu, 02 Mar 2017 02:51:16 GMT

Hi all,

Please try to open the verification link (yes, that’s me) in a new private window to see if issue persists.

If it's not working, please feel free let me know.

Best Regards,
Qiuyun Yu

Re: Sign up Issue

Anonymous — Thu, 02 Mar 2017 23:58:27 GMT

I believe it worked.. Thought I share the practical set up process.

Re: Sign up Issue

Anonymous — Sun, 05 Mar 2017 10:51:38 GMT

v-qiuyu-msft

I still don't get the email with the link or code..

So in the steps that Anonymous posted I get to step 4 which says to check the email but I never get to step 5 since I never get the email.

Pleeeeeease help!

Thank you!

Michael