topic Re: Cannot create a group in Service

Cannot create a group

dhouchin — Thu, 27 Oct 2016 15:14:04 GMT

We have had a few people in our organization with Pro licenses who are unable to create a group. Here is the error we are getting:

Something went wrong.

Couldn't create the group
Please try again later or contact support. If you contact support, please provide these details.

Activity ID2f6f31fc-6196-4d36-8f5f-a3158937dcdc

Request ID84b22c4a-1c6a-52e3-8756-353424a27bdd

Correlation ID64c39748-7732-942d-9f59-29a984e806b5

Status code500

TimeThu Oct 27 2016 10:11:47 GMT-0500 (Central Standard Time)

Version13.0.1700.457

Cluster URIhttps://wabi-us-north-central-redirect.analysis.windows.net

Any thoughts on how to correct this issue?

Re: Cannot create a group

v-qiuyu-msft — Wed, 02 Nov 2016 05:23:36 GMT

Modified:

The group creation in Power BI is now controlled by the group creation in Exchange Online. Please check if Exchange admin have disabled it. For more information, please refer to this article: Prevent Users from Creating Groups in Office 365.

Best Regards,
Qiuyun Yu

Re: Cannot create a group

dhouchin — Fri, 28 Oct 2016 13:15:26 GMT

v-qiuyu-msftQiuyun Yu,

If only FTE individuals are able to now create groups, and not Pro licenses users, how exactly are we expected to colaborate with this software? Given that there are only 2 differences regarding the Pro and Free licenses, The ability to colaborate accross O365 groups and an increase data refresh, per your page at https://powerbi.microsoft.com/en-us/pricing/, what is the point of a Pro license? Is there another method available so multiple users can colaborate on a shared report and dataset?

Re: Cannot create a group

v-qiuyu-msft — Wed, 02 Nov 2016 05:33:38 GMT

Hi dhouchin,

All Power BI pro users are able to create a Power BI group, if group creation option is not disabled in your Office 365 tenant.

To share reports and datasets with multiple users, you can create a content pack: Organizational content packs: Introduction.

Best Regards,
Qiuyun Yu

Re: Cannot create a group

dhouchin — Mon, 31 Oct 2016 13:09:08 GMT

I work for a univiersity, so as far as I know we should not be considered vendors. Do I need to reach out to your support department to resolve this issue?

Re: Cannot create a group

v-qiuyu-msft — Tue, 01 Nov 2016 13:05:02 GMT

Hi dhouchin,

I already report this issue, and tried involve someone more familiar with this topic for a further look at this issue. Sometime delay might be expected from the job transferring. Your patience is greatly appreciated.

Thanks for your understanding and support.

Best Regards,
Qiuyun Yu

Re: Cannot create a group

v-qiuyu-msft — Wed, 02 Nov 2016 05:28:47 GMT

Hi dhouchin,

I got the feedback that the group creation in Power BI is now controlled by the group creation in Exchange Online. In your scenario, please check in your Office 365 tenant whether group creation option is disabled. For more information, please refer to this: Prevent Users from Creating Groups in Office 365.

Best Regards,
Qiuyun Yu