topic Re: Gateway unreachable in Desktop

Gateway unreachable

rawandshoraa — Wed, 09 Mar 2022 13:59:50 GMT

Greetings

i'm using on-premises data gateway - personal mode on my laptop. Some dashboards must be refreshed serveral times a day, but when my laptop is on sleep mode or not connected to the internet, gateway will be offline or unreachable.

it's not appropriate to keep the laptop active and connected to the internet all the time.

Any suggestions?

Regards

Re: Gateway unreachable

amitchandak — Wed, 09 Mar 2022 15:01:46 GMT

rawandshoraa , Ideally gateway should be installed on a machine that is running all time. Change power setting of your system to make sure it does not go to sleep

Re: Gateway unreachable

v-luwang-msft — Thu, 24 Mar 2022 06:19:58 GMT

Hi rawandshoraa ,

Here are a few things to consider before installing the gateway.

If you are installing on a laptop, and your laptop is turned off, not connected to the internet, or asleep the gateway won't work and the data in the cloud service will not be synchronized with your on-premises data
On-premises data gateway | Microsoft Power BI

Two things can be done:
A) install personal gateway on computer that never shuts down
B) Install gateway on server,and data save on server

refer:

https://community.powerbi.com/t5/Desktop/Autorefresh-Failed/m-p/133186

https://community.powerbi.com/t5/Power-Query/Will-Personal-Gateway-Run-While-Windows-is-Locked/td-p/162285

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Best Regards

Lucien