topic Re: Community Account Marge help needed in Community Feedback

Community Account Marge help needed

Mariusz2 — Tue, 26 May 2020 16:41:06 GMT

Hi All

I'm really stuck here, and I'm hoping that someone will be able to help.

I've left the organization that my original account was tied to, so I followed the instructions in this article link to set up a new AAD account, however, when tried to take over my original user it says that it's tied to a different organization.

I tried to create a Support ticket to merge the accounts but it says that I need to have a Pro account to log a ticket ( I have 59 days left on free trial )

for reference, my original account is Mariusz

Did anyone experience anything like it? Any help is greatly appreciated.

Mariusz

Re: Community Account Marge help needed

amitchandak — Tue, 26 May 2020 17:26:53 GMT

If it community account JCM_iTalent should able to help.

JCM_iTalent , can you help on this

Re: Community Account Marge help needed

JCM_iTalent — Tue, 26 May 2020 18:57:06 GMT

Hello Mariusz2,

I have moved your thread to Community Feedback from Desktop, as this relates to your community account.

Please refer to this article and follow the instructions to create a support ticket: https://docs.microsoft.com/en-us/power-bi/power-bi-cannot-sign-in

The article includes a link to instructions for both Power BI Premium and Pro users. If you don't have a Pro account, your IT admin needs to open a ticket for you. Please consult the instructions for details and the link to the Microsoft 365 admin center for your admin.

Re: Community Account Marge help needed

Mariusz2 — Tue, 26 May 2020 18:27:03 GMT

Hi JCM_iTalent

Thanks for moving my post.

I've created AAD user as per the instructions in the link as at the moment I'm not employed by anyone.

I do have 59 days left on a free trial of a pro license, is it not enough to create a support ticket?

Many Thanks

Mariusz

Re: Community Account Marge help needed

Mariusz2 — Tue, 26 May 2020 18:28:06 GMT

Hi amitchandak

Thanks for that Amit.

Mariusz

Re: Community Account Marge help needed

JCM_iTalent — Tue, 26 May 2020 20:01:28 GMT

Mariusz2, since you received the message, I would say that the trial does not count as a Pro version, as it's not the full Pro version and only temporary.