topic Re: Private Messages Inbox is impossible to find in Community Feedback

Private Messages Inbox is impossible to find

andre — Thu, 13 Aug 2015 02:19:07 GMT

I may not be the sharpest tool in the box but am I the only one who can never find the Inbox for Private messages? The only way I am able to get there is by trying to PM somebody else and then getting to Inbox link from the PM screen.

Re: Private Messages Inbox is impossible to find

Anonymous — Thu, 06 Aug 2015 02:36:22 GMT

Many laughs I've had tonight. I sent a PM tonight, but until you posted this I never knew where to find PM's. And I see what you mean, I didn't find any other way to the inbox other than what you described. +1 Kudo

Re: Private Messages Inbox is impossible to find

jdt008 — Thu, 06 Aug 2015 16:07:04 GMT

I've had to check my inbox through the same workaround. I sent a message to a PBI Staff member days ago and have received no response. I stopped checking.

Re: Private Messages Inbox is impossible to find

MiguelMartinez — Thu, 06 Aug 2015 20:10:18 GMT

Hi andre jdt008 and Anonymous,

We did find this problem ourselves and we actually use the same workaround you guys are using.

We are worning on the best way to display this feature for users. It should be live very soon.

Sorry for the inconvenience.

I'll update this thread as soon as the update is live.

Re: Private Messages Inbox is impossible to find

jdt008 — Thu, 06 Aug 2015 20:33:29 GMT

Thank you for the reply Miguel.

Re: Private Messages Inbox is impossible to find

MiguelMartinez — Thu, 06 Aug 2015 22:04:25 GMT

OK, looks like we have a solution for this everyone.

We just changed the top nav for each user with a drop down menu and direct access to notifications and messages.

This menu appears on every page you're in making simpler to access not only direct messages but also setttings, help, etc.

Like usual, let us know what you think and thanks again for the feedback!