topic Re: Retrieving old organisation account in Community Feedback

Retrieving old organisation account

Anonymous — Mon, 16 Dec 2019 12:56:10 GMT

Hello,

I do not know if I must post here, but I recently moved to another company and I want to get back my former account with all its associated data (username, questions, answers, etc.).

I tried to log in with my old credential and new organisation but I get the error message:

"Community account is already associated with a different organization account"

How can I manage to do that?

Re: Retrieving old organisation account

JCM_iTalent — Mon, 16 Dec 2019 16:09:13 GMT

Hello Anonymous,

We do have a support article that covers this here: https://community.powerbi.com/t5/Community-Accounts-Registration/Community-Account-Support/ta-p/680251

Please open a case here: https://docs.microsoft.com/en-us/power-bi/power-bi-cannot-sign-in

Please include the community user/profile name and email address you previously used to log into the community, as well as the community user/profile name and email address of the account you wish to use.

Let me know if you have any trouble or need further assistance from me!

Re: Retrieving old organisation account

benjikj_mcsp — Thu, 23 Apr 2020 19:09:22 GMT

Hi,

What happens if my new company doesn't have Power BI Pro (yet, I'm working on it...). So I can't submit a ticket properly. What can I do to get my old account back in the same way (just need community)?

Thanks,

Benji

Re: Retrieving old organisation account

JCM_iTalent — Thu, 23 Apr 2020 19:26:50 GMT

Hello benjikj_mcsp. Anyone should be able to open a support ticket, regardless of whether they have a Pro license. Please follow the instructions here, and let me know if you were able to open a ticket: https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/683031

Re: Retrieving old organisation account

benjikj_mcsp — Fri, 24 Apr 2020 08:02:34 GMT

Hi JCM_iTalent ,

That post starts with 'If you are a Power BI Pro user'. So, when I try to create a support ticket from there I just get to a page directing me to purchase Power BI Pro.

Thanks,

Benji

Re: Retrieving old organisation account

JCM_iTalent — Fri, 24 Apr 2020 22:01:12 GMT

benjikj_mcsp I've passed your question on to the rest of the team. I will let you know when I hear back. Thank you for your patience.