topic Re: Can't reset password... in Community Feedback

Can't reset password...

jdballard30 — Tue, 10 Apr 2018 22:33:17 GMT

I am having trouble logging into the Power BI Community. Let me reiterate that I can log in to Power BI itself just fine - it's the community here that is powered by Lithium that won't let me log in. (I created a second account which is how I'm posting this.)

I created a Power BI community account. I received the welcome email and I'm fairly certain I validated my email address by clicking the link. I stupidly managed to not have my password saved and couldn't log in. So, I click the "Forgot password" link and receive the email with a link to reset my password. I go to the password reset page, enter a new password and it tells me "Correct the highlighted errors and try again. Sorry, we are unable to reset your password." At the bottom is what I get when I attempt to reset the password.

Can someone help me? I'd rather use the original account I created as opposed to this one.

And again, this is my Power BI community account, not my Microsoft Power BI account (which works fine)!

Thanks!

Re: Can't reset password...

Mbalcarek — Wed, 11 Apr 2018 17:08:40 GMT

I was only able to register and signon with a business account. Not what I wanted - unable to use my personal email. I was also unable to change the email adress after registering - it just keeps asking me to enter a valid email address.

Re: Can't reset password...

jdballard30 — Wed, 11 Apr 2018 17:08:40 GMT

Did it actually let you register and you just couldn't sign in? Or did it prevent you from even registering? I was able to register and validate my email.

If they really won't let you use a personal account it would be one of the dumber things I've ever heard of but I don't discount the possibility.

Re: Can't reset password...

Mbalcarek — Wed, 11 Apr 2018 17:15:38 GMT

It seems I had already registered with my personal email address. I clicked the 'forgot password' link, got the email, clicked the link in the email, but it would not let me change the password - i tried several different ones. No luck. I got "Correct the highlighted errors and try again. Sorry, we are unable to reset your password." every time. So I was stuck. I then reregistered with a work account and that worked. I then tried to change the email address of my new registration to my personal account, and that failed (expected I guess). So the inability to reset my password on my personal account remains.

Re: Can't reset password...

mbenjamin — Thu, 12 Apr 2018 19:04:15 GMT

Hey, jdballard30 and Mbalcarek!

Thanks for reaching out. Could you let me know the original usernames you used and are now having issues resetting the password for?

-Mariana

Community Manager

Re: Can't reset password...

jdballard30 — Thu, 12 Apr 2018 19:05:59 GMT

mbenjamin, the original username was @jdballard.

Re: Can't reset password...

Mbalcarek — Thu, 12 Apr 2018 20:02:38 GMT

MarcelBal and thank you for looking.

Re: Can't reset password...

jdballard30 — Thu, 12 Apr 2018 20:06:40 GMT

Echoing Mbalcarek: thank you for taking the time to look into this!

Re: Can't reset password...

KaPha — Fri, 06 Jul 2018 16:46:33 GMT

I hit this issue today. "Correct the highlighted errors and try again" message shows though nothing is highlighted. Looks like this bug has been around since at least 3 months ago (April)?