topic Unable to authenticate to community with my regular account - please help in Community Feedback

Unable to authenticate to community with my regular account - please help

lutz_bendlin — Thu, 08 May 2025 14:24:03 GMT

Since about a week I am unable to log in to the community with my standard account "lbendlin". I can browse the community in In-Private mode but any attempt to sign in will stall at the login stage, eventually resulting in error messages like

An error occurred while processing your request. Reference #221.2f9419b8.1746713983.17f58250 https://errors.edgesuite.net/221.2f9419b8.1746713983.17f58250

I have no problems with any other site. Power Platform Community is fine, Outlook is fine. It is just community.fabric.microsoft.com that doesn't let me in any more. I tried a large variety of browsers, PCs, network locations etc. Clearing cache, restarting, the works.

Can you please help me to get this unstuck?

Re: Unable to authenticate to community with my regular account - please help

Natalie_iTalent — Thu, 08 May 2025 14:41:50 GMT

Hello lutz_bendlin,

Thank you for providing the information above. All of the steps you took would be my first questions, so you helped out a great deal. I am sorry for the inconvenience. I am raising the issue with our support team right now. I will provide more information as soon as I can.

Best,

Natalie H.

Community Manager

Re: Unable to authenticate to community with my regular account - please help

lutz_bendlin — Thu, 08 May 2025 19:32:52 GMT

Weirdly enough the user shows as online

Re: Unable to authenticate to community with my regular account - please help

Natalie_iTalent — Thu, 08 May 2025 21:30:30 GMT

Hello lutz_bendlin,

I sent an email to your contact email.

Best,

Natalie H.

Community Manager