topic Re: Call Center Analytics Dashboard in Themes Gallery

Call Center Analytics Dashboard

adam456 — Tue, 30 Jul 2024 10:05:54 GMT

The Call Center Analytics Dashboard on Mokkup.ai offers crucial insights into call center performance, guaranteeing the most effective use of resources and the provision of customer support. Let's discuss the dashboard features:

Summary Dashboard: This dashboard provides a thorough knowledge of incoming client calls. It handles important problems, including how completed, disbanded, and missed calls relate to the prior time frame, as well as developments in metrics like average conversation duration, completed calls, and abandoned calls. Additionally, it examines call analytics by category, the breakdown of sales from service calls, and the cost per contact.

Detailed View Dashboard: This dashboard focuses on certain departments and functions to look further into incoming calls. On average, handling time, wait time, call transfer percentage, held call percentage, and abandoned call percentage are all significant statistics that are broken down by function. It also summarizes call analytics by function and product and assesses the effectiveness of cross-selling programs.

Businesses can effectively distribute customer service executives across functional areas depending on call volume using the data provided by the Call Center Analytics Dashboard. It makes it possible to pinpoint training requirements for executives to improve their functional knowledge, guaranteeing quick and efficient replies to client inquiries. This blog is essential for enhancing performance, providing excellent customer service, and optimizing call center operations.

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Re: Call Center Analytics Dashboard

ing-nouha993 — Wed, 14 Aug 2024 06:19:31 GMT

could you please send me pbix file

Re: Call Center Analytics Dashboard

ing-nouha993 — Wed, 14 Aug 2024 06:20:59 GMT

nouhadroob@gmail.com

Re: Call Center Analytics Dashboard

Haim89 — Fri, 27 Sep 2024 15:20:31 GMT

Please share the pbix file with haim.hddd@gmail.com

Re: Call Center Analytics Dashboard

HerbetPrimo — Tue, 19 Nov 2024 13:37:00 GMT

Good morning!

Could you share the PBIX file of this market research? I think your work is excellent, congratulations!

email: hbtribeiro12@gmail.com

Thank you!

Re: Call Center Analytics Dashboard

ahelzam — Thu, 12 Jun 2025 10:49:21 GMT

great work

kindly could you send me pbix file

ahel_zamzami@hotmail.com

Re: Call Center Analytics Dashboard

Jemzwed — Mon, 22 Sep 2025 11:23:45 GMT

I made something similar using data from cloud call center setup that we're using, and I had to create custom measures for things like average handling time and first call resolution. What worked best for me was using slicers for quick filters by agent and team, and a bar chart to show call volume by hour. Also added a card showing active calls pulled in near real-time.

Re: Call Center Analytics Dashboard

mcarter1974 — Wed, 07 Jan 2026 23:07:12 GMT

great work

kindly could you send me pbix file

mattc@3logix.com.au

Thank you

Re: Call Center Analytics Dashboard

efewga — Wed, 28 Jan 2026 18:50:14 GMT

Great work! Can you please share the Pbix to yaba95.24@gmail.com

Re: Call Center Analytics Dashboard

efewga — Wed, 28 Jan 2026 18:49:51 GMT

Hi if you have the pbix please share with yaba95.24@gmail.com thanks

Re: Call Center Analytics Dashboard

janrin — Mon, 01 Jun 2026 15:16:00 GMT

Hi,

This looks great!

Would you mind sending me the pbix file at jan2203@gmail.com?

Thank you so much.

Re: Call Center Analytics Dashboard

JavadTJA — Wed, 26 Aug 2026 19:04:30 GMT

Hi, this report is fascinating! Would you please share this pbix file with me?

My emails is Javad@thejoyceagency.com