topic Power BI Service - not updating datasets in Report Server

Power BI Service - not updating datasets

ovetteabejuela — Thu, 20 Dec 2018 12:24:35 GMT

What is wrong:

Note, prior to posting this, everything was working fine for many days now but today.... no.

1. Source data is in Sharepoint

2. When I refresh dataset through PowerBI service, it just goes on and on and on and then fails

3. When I refresh through PowerBI desktop, no problem data is retrieved, however when it's time to publish...

it just goes on and on and on...

Re: Power BI Service - not updating datasets

Greg_Deckler — Thu, 20 Dec 2018 16:28:49 GMT

Hmm, everything with those services looks good from my end but that may be different for you depending on you data center locations. Are you able to go here and check on service health?

https://portal.office.com/AdminPortal/Home#/servicehealth

Re: Power BI Service - not updating datasets

ovetteabejuela — Thu, 20 Dec 2018 16:39:08 GMT

Unfortunately, seem like I don't have enough privilege to access that section. It says:

You don’t have permission to access this page or perform this action.

EDIT: by the way I am getting this messge in the failure notification:

The operation was throttled by Power BI Premium because there were too many datasets being processed concurrently. Please try again later.

However, I really do doubt that our organization has that many Dashboard (We are on Capacity Premium, by the way)

Re: Power BI Service - not updating datasets

Greg_Deckler — Thu, 20 Dec 2018 16:42:27 GMT

Sounds like you should open a support issue with MS. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

Re: Power BI Service - not updating datasets

ovetteabejuela — Thu, 20 Dec 2018 16:44:30 GMT

Thank you for your suggestion Greg_Deckler, I'm currently coordinating with local IT but yes I do actually think that this need MS support.

Re: Power BI Service - not updating datasets

v-qiuyu-msft — Tue, 01 Jan 2019 06:51:30 GMT

Hi ovetteabejuela,

As suggested by Greg_Deckler, you can create a support ticket to Microsoft to get dedicated support.

By the way, as this is a forum to discussing issue related to Power BI report server. If you have issue regarding Power BI service next time, you can post it in Service forum. Or report a bug in Issues forum if you think it's a bug.

Best Regards,
Qiuyun Yu