topic Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved) in Report Server

August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

biggerpez — Tue, 28 Aug 2018 16:45:12 GMT

We have installed the August update of RS server in a dev environment and no reports now render in chrome, we just get the Loading data with revolving dots.

Reports that require interaction also crash internet explorer when switching between pages or having any form of interaction with them after between 10-30 seconds.

Any suggestions welcome, as in its current form it is unusable in our environment.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

biggerpez — Fri, 24 Aug 2018 10:47:06 GMT

Clearing the cache has worked for Google Chrome, but still waiting a resolution for IE 11.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

acbarker — Fri, 24 Aug 2018 16:35:22 GMT

In IE11, Tools > Internet Options > Delete (browsing history) > Uncheck the "Preserve favorites ..." checkbox at the top.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

pbx — Mon, 27 Aug 2018 04:33:41 GMT

I am noticng the same issue with IE 11, even opening the page in priavte mode in IE 11 doesn't help.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

ForcaTaico — Mon, 27 Aug 2018 09:29:19 GMT

We also have an issue with Internet Explorer 11 crashing after some interactions with the reports.

...It works in Chrome and Edge.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

mgmeyer — Mon, 27 Aug 2018 19:05:59 GMT

ForcaTaico & pbx can either of you provide a set of repro steps to get this to happen? We're investigating this from our end.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

ForcaTaico — Mon, 27 Aug 2018 19:23:29 GMT

Hi mgmeyer

IE 11 version 11.547.16299.0. August versions of PBIRS and PBI-Desktop for RS.

In my case I have a Power BI Report with 4 columns-charts with a 'live connection' to a SSAS MD cube on a SQL2016. When I use cross highlighting multiple times at some point 'Internet Explorer' crashes.

No issue in Chrome or Edge.

If I choose to debug in VS2017 a get the following:

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

mgmeyer — Mon, 27 Aug 2018 19:33:39 GMT

Thanks, I just tried it on my end with an import model and it worked with no issues, I'll give SSAS MD a try to see if that is the culprit however not sure if it would be in this case as I would expect an issue there would fail in Chrome and Edge.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

pbx — Mon, 27 Aug 2018 19:48:56 GMT

I tried with various reports and all show the problem. For instance with a report based on embeded data, all it takes is about 8 to 10 clicks on a bar column that does cross highlighting/filtering with other charts and it crashes .

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

mgmeyer — Mon, 27 Aug 2018 20:11:51 GMT

Looks like you both have a slightly older build of IE than I do, can you try updating to this KB and let me know if your still seeing the issue:

https://support.microsoft.com/en-us/help/4343205/cumulative-security-update-for-internet-explorer

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

cnschulz — Mon, 27 Aug 2018 23:19:51 GMT

Gday,

Confirmed on IE 11.0.9600.19080 after cache deletion. We get about 16 clicks on a filter bar graph before the crash. Repeatable 100% of the time. We cant just upgrade IE either given we are on a software management system.

Cheers, Chris.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

pbx — Mon, 27 Aug 2018 23:54:07 GMT

Upgraded IE 11 to the latest patch, still have the issue after 8 interactions. OS is Windows 7 64-bit.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

ForcaTaico — Tue, 28 Aug 2018 07:39:13 GMT

Im also on a software management system, so i cannot upgrade my IE.

Also my OS is:

Windows 10 version 1709 build 16299.547

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

Anonymous — Tue, 28 Aug 2018 08:38:30 GMT

biggerpezCan you please change the title of this topic? Its more an IE 11 issue now and other people will be aware of it sooner. Thanks!

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

blithechan — Tue, 28 Aug 2018 08:56:27 GMT

I got "Loading data" issue with revolving dots at IE 11 (Version 11.2430.14393.0) but the reports can be loaded in Chrome (Version 68.0.3440.106). No help even after deleting cache.

We are under SMS so cannot do the IE patch right now.

Please get this issue fixed asap. Thanks.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

biggerpez — Tue, 28 Aug 2018 16:45:59 GMT

Thanks but doesn't resolve issue.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

messerjc — Tue, 28 Aug 2018 17:23:06 GMT

I don't want to sidetrack the issue here, but since I'm only seeing this in IE11 at the moment, have any of you seen and IE11 issue like this? The navigation icons are all alphabetic letters now, and my Settings, Download, and Help icons are missing, although I can click on them and get mouse-over pop-ups with the description. I'm going to flush the cache and everything, but thought I'd share in case someone else sees the same...

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

messerjc — Tue, 28 Aug 2018 18:19:23 GMT

False alarm on my issue at least - I flushed my IE11 cache and cleared Windows temp files, then rebooted, and everything is fine now. Still keeping an eye on this though because we're in the same boat - enterprise managed IE11, same versions that some of the rest of you have posted about.

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

mgmeyer — Wed, 29 Aug 2018 15:47:29 GMT

pbx & ForcaTaico we just published a patch build that I believe addresses this issue, I tested several cases and wasn't able to repro. Can you update to the latest and let me know if you still seeing the issue?

Re: August Report Server Update - IE 11 (was Chrome, but Chrome resolved)

pbx — Wed, 29 Aug 2018 20:11:11 GMT

Hi mgmeyer

Thanks for the update. My tests so far have been good, the issue has not come up again. However it would be great to hear from others with lower IE 11 build version as well, because like others we are on SMS and people cannot update their IE.

BTW, what else was fixed in this patch? The change log is not up to date.