topic Re: Power BI Server Services Startup Error in Report Server

Power BI Server Services Startup Error

andykmwong — Mon, 21 Aug 2017 10:08:22 GMT

Dears,

Anyone encounter installed Power BI Server cannot start up the services as screen shot ?

How to resolve it ?

The server initially within network with join domain which looks fine for everything, after put on DMZ without AD then the services cannot be startup. However, there is local admin profile already but dun sure if this is related or not.

Thanks !

Re: Power BI Server Services Startup Error

Jon-Heide — Mon, 21 Aug 2017 17:45:33 GMT

Hi Andy - the report server must have access to a domain in order to run. If you're running in a DMZ, could try creating a local domain for the DMZ and have the server join to it. Just be aware that you can't run on the same machine as the domain controller.

Re: Power BI Server Services Startup Error

andykmwong — Tue, 22 Aug 2017 03:53:46 GMT

Hi Heide,

Many Thanks for your feedback.

Any official url or statement could also reference take a look to have more understanding ?

Thanks !

Re: Power BI Server Services Startup Error

andykmwong — Tue, 22 Aug 2017 10:08:06 GMT

I further check the log with error as below

C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles\

“ReportingServicesWMI_2017_08_22_17_26_16” :

ReportingServicesWMI!7688!8500!2017/08/22-17:26:36!hkappadm!I!Attempt to connect to RPC server failed with hr = 0x800706b3

“RSHostingService_2017_08_22_17_32_25”

2017-08-22 17:32:25.6546|ERROR|1|Exception occurred while parsing config file at [C:\Program Files\Microsoft Power BI Report Server\PBIRS\RSHostingService\config.json]System.Xml.XmlException: Root element is missing.

at System.Xml.XmlTextReaderImpl.Throw(Exception e)

at System.Xml.XmlTextReaderImpl.ParseDocumentContent()

at System.Xml.XmlReader.MoveToContent()

at System.Xml.Linq.XElement.Load(XmlReader reader, LoadOptions options)

at System.Xml.Linq.XElement.Load(String uri, LoadOptions options)

at Microsoft.BIServer.Configuration.WebConfigFile.GetLoginUrl()

at Microsoft.BIServer.Configuration.ConfigReader.Init()

at Microsoft.BIServer.Configuration.ConfigReader..ctor(String configFileFullPath)

at Microsoft.BIServer.BIService.ServiceConfig..ctor(String serviceConfigFilePath)

Re: Power BI Server Services Startup Error

andykmwong — Tue, 22 Aug 2017 10:08:46 GMT

Anyone knows the cause of error in the log ?

Thanks !

Re: Power BI Server Services Startup Error

Jon-Heide — Tue, 22 Aug 2017 17:25:18 GMT

I don't have the URL handy, but I'm sure it's referenced in the SQL Reporting Services documentation (which is the same for PBI Report Server)

Re: Power BI Server Services Startup Error

Jon-Heide — Tue, 22 Aug 2017 17:32:09 GMT

It is an internal config file, it's likely there is a misconfiguration such as missing service or URL reservation. Easiest woudld be to uninstall + reinstall and run through the configuration steps with the machine joined to a domain.