topic Re: Gateway Recovery Key in Report Server

Gateway Recovery Key

Winston — Mon, 25 Aug 2025 13:58:53 GMT

Hello,

Why is it that there is no option to reset the on-prem gateway recovery key, once you forget it then that's it. I find this challenging becuase it means i will have to re-authenicate all my data model for them to restore automatic refresh.

Well, I changed the on-prem gateway server hence i needed to migrate my old gateway to the new one but I just decided to create a new one and restart the authentication of my connections. Unless maybe someone has a different experience but i feel this can be improved.

Re: Gateway Recovery Key

AmiraBedh — Mon, 25 Aug 2025 18:37:30 GMT

Hello Winston !

Thank you for posting on Microsoft Fabric community.

By design there’s no reset if forgotten for the on-premises data gateway recovery key. That key encrypts your data-source credentials and Microsoft can’t retrieve or override it. You can change/rotate the key only if you still know the current one so if it’s lost, the only path is to create a new gateway and reconfigure/rebind your data sources. https://learn.microsoft.com/en-us/data-integration/gateway/service-gateway-migrate

Re: Gateway Recovery Key

Anonymous — Fri, 29 Aug 2025 11:17:41 GMT

Hi @Winston,

Thanks for reaching out to the Microsoft fabric community forum. You are right the recovery key is a critical part of the on-premises data gateway because it’s used to encrypt the stored data-source credentials. By design, Microsoft does not provide a reset option if the key is forgotten, and there’s no way for support to retrieve or override it. The only case where you can update/rotate the key is if you still have access to the current one. As @AmiraBedh has already responded to your quesry, kindly go through the response and check if it answers your query.

I would also take a moment to thank @AmiraBedh, for actively participating in the community forum and for the solutions you’ve been sharing in the community forum. Your contributions make a real difference.

If I misunderstand your needs or you still have problems on it, please feel free to let us know.

Best Regards,
Hammad.

Re: Gateway Recovery Key

Anonymous — Thu, 04 Sep 2025 18:23:39 GMT

Hi @Winston,

As we haven’t heard back from you, so just following up to our previous message. I'd like to confirm if you've successfully resolved this issue or if you need further help.

If yes, you are welcome to share your workaround so that other users can benefit as well. And if you're still looking for guidance, feel free to give us an update, we’re here for you.

Best Regards,

Hammad.