topic Re: Refresh failure -It looks like the refresh token expired. Please go to this dataset's settings page, in Report Server

Refresh failure -It looks like the refresh token expired. Please go to this dataset's settings page,

Anonymous — Wed, 04 Mar 2020 22:42:24 GMT

Hi,

I am facing this issue from few days and the scheduled refresh does not work. Below is the error description:

It looks like the refresh token expired. Please go to this dataset's settings page, and reenter the undefined credentials for the undefined data source.

Cluster URI:	WABI-AUSTRALIA-SOUTHEAST-redirect.analysis.windows.net
Activity ID:	d796f6fa-b4ba-4059-9dc8-bb3ed5e19ede
Request ID:	54aab39a-94b7-4c63-bcc5-af0ae7a43821
Time:	2020-03-04 14:14:01Z

If i try to manuly refresh it works for me. But what can be done to get rid of this issue.

My data is coming from a cube, it is a direct query.

Thanks.

Re: Refresh failure -It looks like the refresh token expired. Please go to this dataset's settings page,

Greg_Deckler — Wed, 04 Mar 2020 22:49:55 GMT

It sounds like it wants you to reenter credentials. You should be able to do that on the datasets settings page. Otherwise, You could check the Issues forum here:

https://community.powerbi.com/t5/Issues/idb-p/Issues

And if it is not there, then you could post it.

If you have Pro account you could try to open a support ticket. If you have a Pro account it is free. Go to https://support.powerbi.com. Scroll down and click "CREATE SUPPORT TICKET".

Re: Refresh failure -It looks like the refresh token expired. Please go to this dataset's settings page,

Anonymous — Wed, 04 Mar 2020 22:58:02 GMT

I have tried to re enter the credential but does not work either

Re: Refresh failure -It looks like the refresh token expired. Please go to this dataset's settings page,

Greg_Deckler — Wed, 04 Mar 2020 22:59:27 GMT

It may be caused by momentary Service insanity syndrome. Difficult if not impossible to troubleshoot. I would open a ticket.

Re: Refresh failure -It looks like the refresh token expired. Please go to this dataset's settings page,

Anonymous — Mon, 28 Sep 2020 12:30:23 GMT

I'm getting these overnight. When I look at the dataset setting, the subsequent refresh(s) worked fine. Between this and the "transient" failures every night, I'm going to recommend a different platform to my boss. I can't have these random failures. We need this to be better than 75% up.

Re: Refresh failure -It looks like the refresh token expired. Please go to this dataset's settings page,

Roger_M — Wed, 23 Aug 2023 16:14:09 GMT

Re-entering my credentials fixed the refresh issue!

Re: Refresh failure -It looks like the refresh token expired. Please go to this dataset's settings page,

Warrenfab — Sun, 22 Oct 2023 06:30:20 GMT

Where do you re-enter credentials? I've created a report directly from the "Visualize this view" in Dynamics CRM. It stopped working for all my reports about 2 weeks ago.

Re: Refresh failure -It looks like the refresh token expired. Please go to this dataset's settings page,

ucek — Sun, 13 Apr 2025 19:28:59 GMT

I am experiencing this issue on all my datasets based on Analysis Services. I've raised the case with Microsoft and they shared what was shared on this forum to change privacy to Private... Did not see the point of doing that but tried... And this weekend happened again. Strangly this only repeats on weekends not during week but without re-entering credentials and refreshing it won't remove the error.

Anyone found the solution for that ? Editing creds and refreshing is not a fix so can't have this happening and looks like this is not an isolated case looking at many topics started on various forums.