topic Re: Lost product key for SQL Server 2019 Enterprise Edition in Report Server

Lost product key for SQL Server 2019 Enterprise Edition

Anonymous — Wed, 09 Apr 2025 16:09:36 GMT

The Administrator (who purchased our SQL Server software licenses) is no longer with the company.

We have no way to recover their email, or even be sure which person bought the server license.

We have multiple Enterprise Edition SQL Server 2019 licenses that all pass checks for being "live" and properly licensed.

Microsoft will admit to no way to identify the key without someone logging in to an admin console.

Microsoft will allow no contact to support to remedy this situation without knowing which admin/contract covers the answering of this question.

No one in this organization has access through their login console to any information about our legally purchased Microsoft Server software.

We're stuck.

Any ideas on how to get the keys from the Enterprise Edition of our software so I can install Power BI Report Server on prem?

Re: Lost product key for SQL Server 2019 Enterprise Edition

v-echaithra — Thu, 10 Apr 2025 06:39:39 GMT

Hi Anonymous,

If you didn't clean the registry and back it up before, there may still be a product key left.
As an example, i have attatched an image here. And look for key value ProductCode.

I hope this information is helpful. Please let me know if you have any further questions or if you'd like to discuss this further. If this answers your question, please Accept it as a solution and give it a 'Kudos' so others can find it easily.
Thank you.

Re: Lost product key for SQL Server 2019 Enterprise Edition

v-echaithra — Mon, 14 Apr 2025 11:46:58 GMT

Hi Anonymous

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?
If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,
Chaithra E.

Re: Lost product key for SQL Server 2019 Enterprise Edition

Anonymous — Mon, 14 Apr 2025 14:42:17 GMT

Hi v-echaithra,

There is no usable product key in the registry. The product code is not a usable string for a product key.

Thanks for trying

Re: Lost product key for SQL Server 2019 Enterprise Edition

v-echaithra — Tue, 15 Apr 2025 12:33:16 GMT

Hi Anonymous,

I suggest reaching out to Microsoft Support by raising a ticket. Microsoft will analyze backend logs and provide a resolution
Below is the link to create Microsoft support ticket:
How to create a Fabric and Power BI Support ticket - Power BI | Microsoft Learn

Regards,
Chaithra.

Re: Lost product key for SQL Server 2019 Enterprise Edition

v-echaithra — Tue, 22 Apr 2025 10:59:00 GMT

Hi Anonymous ,

We wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?
If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,
Chaithra.

Re: Lost product key for SQL Server 2019 Enterprise Edition

v-echaithra — Fri, 23 May 2025 10:20:38 GMT

Hi Anonymous ,

As we haven’t heard back from you, we wanted to kindly follow up to check if the solution provided for the issue worked? or Let us know if you need any further assistance?
If our response addressed, please mark it as Accept as solution and click Yes if you found it helpful.

Regards,
Chaithra E.