I need help please.

Anonymous — Mon, 27 Jan 2025 18:41:20 GMT

Im creating a dashboard for a helpdesk app but I got stuck at a simple line chart... My idea is to make a chart with 2 lines, one showing the amount of tickets created monthy and the other line showing the amount of tickets resolved por month.
For this Im using the default line chart visual from power BI. I managed to make the line of "Created" work...but the "Closed" line wont work at all...it keeps on displayin the total closed (14) every month....
Print: https://drive.google.com/file/d/1pOmLquaywSX68O7xwtWsieGYqEeMm3ir/view?usp=sharing

Already tried:
- Making a new calendar table,
- Making 2 separeted visuals,
- Making only the Resolved...

Can someone show me the light? 🤕

Re: I need help please.

Anonymous — Tue, 28 Jan 2025 04:49:14 GMT

Hi Anonymous ,

You can refer the following links to get it:

Solved: How to create a table calculate OPEN CLOSED and AC... - Microsoft Fabric Community

Opened Tickets Number = COUNTROWS ( FILTER ( ALLSELECTED ( TicketsWithTeams ), TicketsWithTeams[CreatedDate] = [Date] && TicketsWithTeams[Team] = EARLIER ( TicketsWithTeams[Team] ) )

Closed Tickets Number = COUNTROWS ( FILTER ( ALLSELECTED ( TicketsWithTeams ), TicketsWithTeams[ClosedDate] = [Date] && TicketsWithTeams[Team] = EARLIER ( TicketsWithTeams[Team] ) )

Power BI: Tickets tracking full dashboard

Tickets created = CALCULATE(COUNT('ticketsData'[ticketID]), 'ticketsData'[status]="created")

Tickets closed = CALCULATE(COUNT('ticketsData'[ticketID]), 'ticketsData'[status]="closed")

Solved: Calculate the number of new, open, closed tickets ... - Microsoft Fabric Community

If the above one can't help you figure out, please provide some sample data in your tables (exclude sensitive data) with Text format and your expected result with backend logic base on the provided sample data. It would be helpful to find out the solution. You can refer the following link to share the required info:

How to provide sample data in the Power BI Forum

And it is better if you can share a simplified pbix file. You can refer the following link to upload the file to the community. Thank you.

How to upload PBI in Community

Best Regards

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I need help please.

Re: I need help please.