topic 503 Service Unavailable - Exception thrown when opening Reporting Services Configuration Manager in Report Server

503 Service Unavailable - Exception thrown when opening Reporting Services Configuration Manager

ndeen — Fri, 26 Jan 2018 17:06:42 GMT

Currently, we’re unable to access our on-premises report server. We believe there are issues with the configuration and we think the issue may be related to a recent patch but we have no way of being sure.

When I navigate to the web portal of our report server, I get the following:

When I attempt to download the latest version of the report server, I’m instructed to download the October version of Power BI desktop (which I did).

From there, when attempting to pull any files from our report server, I’m hit with this uninformative error:

We’ve also tried changing the configuration through the Reporting Services Configuration Manager but that throws the following exception:

************** Exception Text **************
Microsoft.ReportingServices.WmiProvider.WMIProviderException: Report Server WMI Provider error:

Invalid namespace ---> System.Management.ManagementException: Invalid namespace
at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetInstance(String machineName, String instanceName, RSWmiNamespaces rsNamespace, ConnectionOptions connOptions, ObjectGetOptions getOptions, String version)
--- End of inner exception stack trace ---
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetInstance(String machineName, String instanceName, RSWmiNamespaces rsNamespace, ConnectionOptions connOptions, ObjectGetOptions getOptions, String version)
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetReportServerAdmin(String machineName, String instanceName, ConnectionOptions connOptions, ObjectGetOptions getOptions, String version)
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetReportServerAdmin(String machineName, String instanceName, ConnectionOptions connOptions, ObjectGetOptions getOptions)
at Microsoft.ReportingServices.WmiProvider.WmiProviders.GetReportServerAdmin(String machineName, String instanceName)
at ReportServicesConfigUI.WMIProvider.RSInstances.GetReportServerAdmin(RSInstance rsinstance)
at ReportServicesConfigUI.ConfigurationManager.ChangeMachine()
at ReportServicesConfigUI.ConfigurationManager.LaunchDialog()
at ReportServicesConfigUI.ConfigurationManager.OnActivated(EventArgs e)
at System.Windows.Forms.Form.set_Active(Boolean value)
at System.Windows.Forms.Form.WmActivate(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

************** Loaded Assemblies **************
mscorlib
Assembly Version: 4.0.0.0
Win32 Version: 4.6.1087.0 built by: NETFXREL4STAGE
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v4.0.30319/mscorlib.dll
----------------------------------------
RSConfigTool

Any help would be greatly appreciated

Thanks,

Re: 503 Service Unavailable - Exception thrown when opening Reporting Services Configuration Manager

v-qiuyu-msft — Mon, 29 Jan 2018 09:23:01 GMT

Hi ndeen,

Please find if any detail error message logged in log files: C:\Program Files\Microsoft Power BI Report Server\PBIRS\LogFiles

Best Regards,
Qiuyun Yu

Re: 503 Service Unavailable - Exception thrown when opening Reporting Services Configuration Manager

ndeen — Mon, 29 Jan 2018 21:06:10 GMT

Hi v-qiuyu-msft, I see two types of files: (RSHostingService_[date] and RSManagement_[date])

RSHostingServce says:

RSManagement says:

Re: 503 Service Unavailable - Exception thrown when opening Reporting Services Configuration Manager

kendalllister — Fri, 06 Jul 2018 00:25:23 GMT

So does anyone know what Child Process [Management Service] Died means in a Report Server log?