topic Re: BUG - File - Print this page from a Power BI report is blank in Report Server

BUG - File - Print this page from a Power BI report is blank

lgelhaar — Thu, 08 Dec 2022 14:08:48 GMT

For some reason, when users try to print a Power BI report to PDF it is just a blank page. Using the File, Print this page menu option in Power BI, It seems to be happening to everyone in the company today, 12/8/2022. Most users are using the chrome brower. However, problem also occurs with the edge browser. As a work around I have users just taking a screen prints of the reports and then print out. Please fix this issue.

Re: BUG - File - Print this page from a Power BI report is blank

PritamA — Thu, 08 Dec 2022 16:14:15 GMT

I just tested with our May 2022 version but dont see any issue with pdf.

Browser : Chrome (Version 108.0.5359.71)

Re: BUG - File - Print this page from a Power BI report is blank

lgelhaar — Thu, 08 Dec 2022 16:55:51 GMT

Our company most likely has a more recent update then May 2022. Still having issue with printing Power BI reports.

Re: BUG - File - Print this page from a Power BI report is blank

jbarta_mlchc — Thu, 08 Dec 2022 18:05:11 GMT

I was curious if under Options, is Background graphics checked when the report opens in PDF to print. I have noticed that some reports don't show some tables or graphs if that is not checked. Might be something to check to see if it is affecting your reports.

Re: BUG - File - Print this page from a Power BI report is blank

lgelhaar — Thu, 08 Dec 2022 18:25:18 GMT

Still blank with Background graphics selected

Re: BUG - File - Print this page from a Power BI report is blank

jbarta_mlchc — Thu, 08 Dec 2022 18:33:31 GMT

I did just open one report and it was blank. I am on the September 2022 release of Power BI Report Server. If I toggled the Background graphics check box on and off it made the report appear. I also tested if I changed from Portrait to Landscape the report appeared. Definitely seems like something is off, but if you are looking for a workaround, making one of those changes might make it appear.

Re: BUG - File - Print this page from a Power BI report is blank

lgelhaar — Thu, 08 Dec 2022 18:46:02 GMT

Toggling from Protrait to Landscape just changed the background to gray, so I am still having an issue.

Re: BUG - File - Print this page from a Power BI report is blank

jbarta_mlchc — Thu, 08 Dec 2022 18:57:12 GMT

There might be some helpful tips in this article to help you. I do agree that there seems to be some sort of bug, but printing has always been an issue with Power BI. Sorry none of those helped, but maybe there is something in this article:

Printing Power BI Reports Workaround | Senturus

Re: BUG - File - Print this page from a Power BI report is blank

nathanedgar — Fri, 09 Dec 2022 13:43:03 GMT

Hi Igelhaar,

We have the same problem - as of Wednesday 7th December users only see blank pages when they attempt to print pages directly from the PowerBI service

Re: BUG - File - Print this page from a Power BI report is blank

Tutu_in_YYC — Fri, 09 Dec 2022 20:00:01 GMT

This bug has been reported. Please upvote here:

https://community.powerbi.com/t5/Issues/Bug-in-Print-this-page/idi-p/2958730

Re: BUG - File - Print this page from a Power BI report is blank

Anonymous — Mon, 12 Dec 2022 10:38:13 GMT

Also having this issue!

Re: BUG - File - Print this page from a Power BI report is blank

cbcolleenb — Mon, 12 Dec 2022 18:52:06 GMT

Hi, did this get resolved? I get this as well recently and nothing works to fix it.

Re: BUG - File - Print this page from a Power BI report is blank

cbcolleenb — Mon, 12 Dec 2022 19:07:21 GMT

Do you know when you will have this resolved?

Re: BUG - File - Print this page from a Power BI report is blank

Tutu_in_YYC — Mon, 12 Dec 2022 19:36:35 GMT

nathanedgar cbcolleenb

Not resolved yet, but Microsoft team is working on it. See update here
https://community.powerbi.com/t5/Issues/Bug-in-Print-this-page/idi-p/2958730

Re: BUG - File - Print this page from a Power BI report is blank

NatashaC — Mon, 12 Dec 2022 20:51:36 GMT

We are experiencing the same issue.

Re: BUG - File - Print this page from a Power BI report is blank

d_gosbell — Mon, 12 Dec 2022 23:38:53 GMT

If you are seeing this issue in the on-prem Report Server then you should raise a support ticket. If you are seeing it in the service (app.powerbi.com) then it looks like they are working on a fix for that.

Re: BUG - File - Print this page from a Power BI report is blank

astevens — Tue, 13 Dec 2022 16:53:02 GMT

I just started having this issue in my organization as well first seen today. We have a process involving weekly report prints so started between 12/7 and today, at least for us. Just thought I'd add a comment of support.

Re: BUG - File - Print this page from a Power BI report is blank

JennaK — Tue, 13 Dec 2022 17:21:36 GMT

We are seeing this here too and none of the solutions offered have resolved the issue.

Re: BUG - File - Print this page from a Power BI report is blank

Anonymous — Tue, 10 Jan 2023 02:09:42 GMT

Hi lgelhaar ,

This issue has been confirmed as a known issue internally. （Internal ICM ID: 354300929）

As a workaround, users can use “Export as PDF” feature to print their reports.

The expected fix time is around the end of this month.

Please be patient to wait for fixing. If there is any news, I will update it here.

Best Regards,

Stephen Tao