topic Re: Power BI IPad App in Report Server

Power BI IPad App

Anonymous — Thu, 23 Nov 2017 10:03:19 GMT

Power BI Desktop: Version: 2.51.4885.1041 64-bit (October 2017)

Power BI Report Server: Version 1.1.6530.30789 (October 2017)

Power BI App for IPad 14.5

I can view a report in the desktop version, however on the app version for the Ipad it just shows the power bi icon flashing in the background and will not display the report.

It does not work for any report whether I use Direct Query or Import etc.

Any ideas or is this a known issue?

Re: Power BI IPad App

v-qiuyu-msft — Fri, 24 Nov 2017 08:29:47 GMT

Hi Anonymous,

Are you able to view all reports in Power BI report server web portal?

gabil Is it a known issue?

Best Regards,
Qiuyun Yu

Re: Power BI IPad App

Anonymous — Fri, 24 Nov 2017 08:52:20 GMT

Yes web portal is fine. It is just on an iPad we have had the issue

Re: Power BI IPad App

v-qiuyu-msft — Fri, 24 Nov 2017 09:16:51 GMT

Hi Anonymous,

It seems the issue related to the IOS Power BI app version. This is a similar issue reported here: http://community.powerbi.com/t5/Mobile-Apps/can-t-review-report-on-Power-bi-moblie/m-p/308308#M2660

Maybe gabil has idea about this issue?

Best Regartds,
Qiuyun Yu

Re: Power BI IPad App

gabil — Fri, 24 Nov 2017 10:21:29 GMT

Hi,

Please contact us directly at mpbisupp@microsoft.com for further analysis of the problem.

Thanks,

Gabi

Re: Power BI IPad App

Anonymous — Fri, 24 Nov 2017 11:55:02 GMT

I have tried to e-mail the address from various e-mail accounts and below is the reply from one of the accounts recieved

Delivery has failed to these recipients or groups:

mpbisupp@microsoft.com A communication failure occurred during the delivery of this message. Please try resending the message later. If the problem continues, contact your email admin.

The following organization rejected your message: microsoft-com.mail.protection.outlook.com.

Diagnostic information for administrators:

Generating server: principality.net

mpbisupp@microsoft.com microsoft-com.mail.protection.outlook.com Remote Server returned '554 5.4.1 <microsoft-com.mail.protection.outlook.com #5.4.1 smtp; 550 5.4.1 [mpbisupp@microsoft.com]: Recipient address rejected: Access denied [BL2NAM06FT015.Eop-nam06.prod.protection.outlook.com]>'

Re: Power BI IPad App

gabil — Fri, 24 Nov 2017 14:04:11 GMT

Sorry, my bad. Another "p" slipped in.

Please email us at mpbisup@microsoft.com.

Thanks,

Gabi

Re: Power BI IPad App

Anonymous — Mon, 27 Nov 2017 11:23:06 GMT

Found a solution. If the app does not work you have to uninstall the app fully. Restart the iPad and reconnect all your servers and it should work. Not a nice workaround if you have a number of servers but it does work.

Something to do with caching in the app it seems.