Omnichannel Sentiment Analysis (OCSA) Dashboard is Blank.

Hammad_Maaz — Mon, 20 Jun 2022 12:01:08 GMT

Hello Everyone!

I want to know how i can fill my omnichannel sentiment analysis dashboard with chatbot's data in Omnichannel for customer service?
I've already integrated the omnichannel with the Power BI dashboards by using Omnichannel insights for Dynamics 365 app and the Inghits dashboard is working fine and showing all the data. Still, the Sentiment analysis dashboard is not showing any chart or graph data and showing everything as blank.
I read some docs on the internet but didn't find anything useful, and some of the MS docs says that I've to enable "Sentiment Drivers Reporting" but also didn't find anything regarding that.
Please help, Thank you.

Re: Omnichannel Sentiment Analysis (OCSA) Dashboard is Blank.

v-luwang-msft — Fri, 24 Jun 2022 06:07:14 GMT

Hi Hammad_Maaz ，

Pls refer the following article ,and check if it is helpful:

https://docs.microsoft.com/en-us/dynamics365/customer-service/omnichannel-insights-dashboard

Best Regards

Lucien

topic Re: Omnichannel Sentiment Analysis (OCSA) Dashboard is Blank. in Report Server

Omnichannel Sentiment Analysis (OCSA) Dashboard is Blank.

Re: Omnichannel Sentiment Analysis (OCSA) Dashboard is Blank.