topic Re: ServiceNow API returning no results in Report Server

ServiceNow API returning no results

TimSalvage — Thu, 19 May 2022 21:59:48 GMT

Hi All,

I'm experiencing an issue where my query returns no results from the ServiceNow table API. I've had the ServiceNow admin make an integration user for me so credentials are all set. The admin also set up ACLs to allow web service connections to the incident table in DEV. Every box I can think of is checked but for some reason I get no results from the table.

Here are some things we've explored:

confirmed there is data in the dev incident table
confirmed in the API explorer the URI
for whatever reason I can change the table to sys_user and run the same query and it pulls in that table fine

Re: ServiceNow API returning no results

v-luwang-msft — Mon, 23 May 2022 06:20:11 GMT

Hi TimSalvage ，

According to the information you provided, sys_user can query the report, but not the new integrated user, try to check and compare the permission configuration between the two.

Best Regards

Lucien

Re: ServiceNow API returning no results

TimSalvage — Tue, 24 May 2022 16:49:39 GMT

I met with the SNOW admin and we troubleshot until we arrived at a missing AC for the integration user. We were missing the web service role for the table. Once she added that, my connection from Power BI returned data instantly!

Now it's off to the races to build some helpful reports in Power BI!