topic Re: Message "Unable to load model" for published report in Report Server

Message "Unable to load model" for published report

Anonymous — Wed, 20 Mar 2019 13:24:48 GMT

Dear Power BI Team,

Some of my published links doesn't work anymore (Data Source = Salesforce)
There was a message "Unable to load model" When i tried to connect to the published link

Can you help me to fixe this problem ?

Un problème s'est produit
Impossible de charger le modèle
Please try again later or contact support. If you contact support, please provide these details.
ID d'activité: 9ee62bd7-f3af-48c6-8e0a-f5919c360f2c
ID de demande: e060ea91-e3a0-f3c0-bf7b-92a8555a3bfd
ID de corrélation: 2ca0774b-92b9-ad5a-d090-503fbe020241
Heure: Wed Mar 20 2019 14:18:41 GMT+0100 (heure normale d’Europe centrale)
Version: 13.0.8804.171
URI du cluster: https://wabi-north-europe-api.analysis.windows.net/
ID d'activité: 9ee62bd7-f3af-48c6-8e0a-f5919c360f2c
ID de demande: e060ea91-e3a0-f3c0-bf7b-92a8555a3bfd
Heure: Wed Mar 20 2019 14:18:41 GMT+0100 (heure normale d’Europe centrale)
Version: 13.0.8804.171
URI du cluster: https://wabi-north-europe-api.analysis.windows.net/

Re: Message "Unable to load model" for published report

Anonymous — Thu, 18 Nov 2021 10:42:11 GMT

Bonjour,

Cette erreur s'affiche lorsqu'il y a un problème d'accès au données cf: https://docs.microsoft.com/fr-fr/power-bi/connect-data/refresh-troubleshooting-tile-errors

Pour résoudre ce problème il faut voir dans Power BI Service si vous avez l'accès au jeu de données en cliquant sur les trois petits point à droite du jeu de donnée dans l'espace de travail puis "manage permission".

S'il y a un RLS sécurité par ligne avec des rôles assignés, il faut aussi vous assurer d'avoir un rôle en allant cette fois ci dans "sécurity".

Si vous passez par une app, pensez à mettre à jour l'application après chaque correctif apporté afin de pouvoir constater une évolution.

si vous n'avez pas accès à l'espace de travail, ou si vous y avez accès mais pas au jeu de donnée, il faut demander à une personne ayant les droits de s'en occuper.

En espérant vous avoir aidé,

Bien cordialement

Re: Message "Unable to load model" for published report

ReportGuru — Thu, 18 Apr 2024 20:36:50 GMT

Hi, were you able to find a solution? As a workaround, maybe you can try to test your connection with a 3rd party connector. I've tried windsor.ai, supermetrics and funnel.io. I stayed with windsor because it is much cheaper so just to let you know other options. In case you wonder, to make the connection first search for the Salesforce connector in the data sources list:

After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

There just select the fields you need. It is also compatible with custom fields and custom objects, so you'll be able to export them through windsor. Finally, just select PBI as your data destination and finally just copy and paste the url on PBI --> Get Data --> Web --> Paste the url.

Re: Message "Unable to load model" for published report

ReportGuru — Thu, 18 Apr 2024 20:36:50 GMT

After that, just grant access to your Salesforce account using your credentials, then on preview and destination page you will see a preview of your Salesforce fields:

Re: Message "Unable to load model" for published report

metrica — Tue, 14 Jul 2026 14:15:17 GMT

HiThis is a Power BI Service model-loading issue, not necessarily a Salesforce connector issue.

First check whether the report opens for the owner or workspace administrator. If it works for them, review the affected users’ permissions and RLS assignments. If the owner also cannot open it, check the semantic model refresh status and contact Microsoft Support using the Activity ID, Request ID, timestamp, and cluster URI.

f you also experience issues with the Salesforce extraction layer, Power BI Connector for Salesforce by Metrica Software provides an alternative Salesforce-to-Power BI path: https://appexchange.salesforce.com/appxListingDetail?listingId=31526f0e-abd8-4cb5-bd1a-3bd56b5c0577

It will not fix an Unable to load model error, but it can simplify the Salesforce data source setup.