topic Re: Font in email subscription is different then in dashboard in Report Server

Font in email subscription is different then in dashboard

martim224 — Tue, 07 Sep 2021 13:00:11 GMT

I have a report published to my workspace in a certain font, Effra. I set up a subscription to have a page emailed to me daily. When the email is recieved, the font has changed, Times New Roman I believe. Has anyone else experienced this and is this just a bug or is there a fix? Thank you.

Report:

Email:

Re: Font in email subscription is different then in dashboard

lbendlin — Wed, 08 Sep 2021 02:32:18 GMT

Are you certain that that font is actually installed on your report server?

Re: Font in email subscription is different then in dashboard

martim224 — Wed, 08 Sep 2021 02:44:03 GMT

I am bringing it in with a json file as the theme. how can i add this to the report server?

{"name":"GOBS Theme2","background":"#ffffff","foreground":"#004b87","tableAccent":"#b9d9eb","dataColors":["#001e46","#0085ca","#71c5e8","#004b87","#00a9e0","#b9d9eb","#535651","#888b8d","#5b7f95","#b1b3b3","#e8e8e7","#ffce00","#f7a800","#e35205","#b0008e","#77bc1f","#00c4b3","#ff3333","#339933","#ffff00","#168980","#293537","#BB4A4A","#B59525","#475052","#6A9FB0","#BD7150","#7B4F71","#1B4D5C","#706060","#0F5C55","#1C2325"],"visualStyles":{"*":{"*":{"title":[{"show":false,"fontColor":{"solid":{"color":"#ffffff"}},"background":{"solid":{"color":"#004b87"}},"alignment":"left","fontFamily":"Effra","fontSize":12}],"*":[{"fontSize":10,"fontFamily":"Effra","color":{"solid":{}},"goodColor":{"solid":{"color":"#7BF669"}},"neutralColor":{"solid":{"color":"#004B87"}},"badColor":{"solid":{"color":"#FC727A"}},"sentimentColors":[{"increaseFill":{"solid":{"color":"#339933"}},"decreaseFill":{"solid":{"color":"#ff3333"}},"totalFill":{"solid":{"color":"#535651"}},"otherFill":{"solid":{"color":"#ffff00"}}}]}]}},"card":{"*":{"title":[{"show":false,"fontColor":{"solid":{"color":"#ffffff"}},"background":{"solid":{"color":"#004b87"}},"alignment":"left","fontFamily":"Effra","fontSize":12}],"labels":[{"color":{"solid":{"color":"#004b87"}},"labelDisplayUnits":"0","labelPrecision":0,"fontSize":24,"fontFamily":"Effra"}],"categoryLabels":[{"show":true,"color":{"solid":{"color":"#004b87"}},"fontSize":12,"fontFamily":"Arial"}],"wordWrap":[{"show":true}],"background":[{"show":true,"color":{"solid":{"color":"#ffffff"}},"transparency":0}],"border":[{"show":false,"color":{"solid":{"color":"#004b87"}}}]}}}}

Re: Font in email subscription is different then in dashboard

lbendlin — Wed, 08 Sep 2021 04:43:53 GMT

Install the font on the Report Server machine the same way you installed it on your PC.

Re: Font in email subscription is different then in dashboard

martim224 — Mon, 13 Sep 2021 19:58:14 GMT

i do not believe it is installed on my report server. the IT contacts I have do not seem to know any route to solve this.

Re: Font in email subscription is different then in dashboard

martim224 — Tue, 14 Sep 2021 21:28:19 GMT

no the font does not seem to be installed on the report server. I am brininging it in with a json file.

Re: Font in email subscription is different then in dashboard

lbendlin — Tue, 14 Sep 2021 21:31:16 GMT

that's not how fonts work. Get ahold of the TTF and install it on the machine running Report Server.