https://community.fabric.microsoft.com/t5/Report-Server/Data-Gateway-login-error/m-p/1977333#M20262 <P>Do you have a Power BI Pro license?&nbsp; If yes then you can submit a Pro ticket directly to Microsoft so they can help you troubleshoot that.</P> Sat, 24 Jul 2021 21:49:08 GMT lbendlin 2021-07-24T21:49:08Z https://community.fabric.microsoft.com/t5/Report-Server/Data-Gateway-login-error/m-p/1975571#M20251 <P>Hi All,</P><P>After installed On-premises data gateway (and also tried with personal gateway), when I try to log in with my company account, I get the following failure:</P><DIV><DIV><DIV><DIV class="outer app"><DIV class="template-section main-section"><DIV class="middle"><DIV class="full-height"><DIV class="flex-column"><DIV class="win-scroll"><DIV class="sign-in-box ext-sign-in-box lightbox-bottom-margin-debug app wide fade-in-lightbox"><DIV><DIV><DIV class="wide fade-in-lightbox"><DIV><DIV><DIV class="pagination-view animate slide-in-next"><DIV><DIV class="row text-body">"AADSTS51004: The user account &lt;userID&gt; does not exist in the &lt;directoryID&gt; directory. To sign into this application, the account must be added to the directory."<BR />What I'm wondering on, that the connection works from my laptop installed personal gateway (with vpn in our company-network) but does not work with VM in the same network. We just checked it with IT support to open the necessary ports - this part seems to be fine.</DIV><DIV class="row text-body">Our report needs a Data gateway because of the API calls in the query.</DIV><DIV class="row text-body">Do you have any ide on this topic? Thank you!</DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Fri, 23 Jul 2021 11:25:10 GMT https://community.fabric.microsoft.com/t5/Report-Server/Data-Gateway-login-error/m-p/1975571#M20251 Anonymous 2021-07-23T11:25:10Z https://community.fabric.microsoft.com/t5/Report-Server/Data-Gateway-login-error/m-p/1977333#M20262 <P>Do you have a Power BI Pro license?&nbsp; If yes then you can submit a Pro ticket directly to Microsoft so they can help you troubleshoot that.</P> Sat, 24 Jul 2021 21:49:08 GMT https://community.fabric.microsoft.com/t5/Report-Server/Data-Gateway-login-error/m-p/1977333#M20262 lbendlin 2021-07-24T21:49:08Z https://community.fabric.microsoft.com/t5/Report-Server/Data-Gateway-login-error/m-p/1979401#M20292 <P>Thank you! As I could see in the Microsoft licenses, I have Power BI Pro. (I was not sure, because it is a company account.) Could you help me where exactly I can create a ticket? I'm trying to find the form/button / etc.</P><P>Thank you!</P> Mon, 26 Jul 2021 12:42:12 GMT https://community.fabric.microsoft.com/t5/Report-Server/Data-Gateway-login-error/m-p/1979401#M20292 Anonymous 2021-07-26T12:42:12Z https://community.fabric.microsoft.com/t5/Report-Server/Data-Gateway-login-error/m-p/1979445#M20294 <P><A href="https://powerbi.microsoft.com/en-us/support/pro/" target="_blank">Support | Microsoft Power BI</A></P> Mon, 26 Jul 2021 13:00:23 GMT https://community.fabric.microsoft.com/t5/Report-Server/Data-Gateway-login-error/m-p/1979445#M20294 lbendlin 2021-07-26T13:00:23Z