"Server is not reachable" when opening particular report from Server in Desktop

rwmnau — Mon, 26 Apr 2021 16:31:14 GMT

I have a report that, starting this morning, is not rendering in Power BI Server (January 2021 - 1.10.7698.27886) - when I load the report, the circle in the middle spins for maybe 30 seconds, and then it disappears and I'm left with a blank screen. When I attempt to open it in Power BI Desktop (using the "Edit in Power BI Desktop" button, Power BI Desktop shows the loading screen for a few seconds and then shows a "Server is not reachable" error:

Reports that I haven't touched since our upgrade to January (from September, I think) a week ago are working just fine - this is happening to both new reports I published last week and a report I updated last week through Power BI Desktop.

Looing at the details, it seems like it has something to do with accessing a file:

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)

PowerBINonFatalError:
{"AppName":"PBIDesktop","AppVersion":"2.88.2361.0","ModuleName":"Microsoft.PowerBI.Client.Windows.dll","Component":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenError","Error":"Microsoft.PowerBI.Client.Windows.Storage.FileOpenException","MethodDef":"HandleError","ErrorOffset":"114"}

Is anybody else seeing this error or can provide some help?

I've confirmed the other reports are displaying as expected and I can edit them in Desktop directly from Server, so it isn't a firewall or connectivity issue - it's only happening in reports that I've published or updated since we upgradeds to the January release.

Re: "Server is not reachable" when opening particular report from Server in Desktop

Anonymous — Wed, 28 Apr 2021 08:00:30 GMT

@rwmnau
Did you also update to the newest Desktop version for RS? Maybe try resave the report to the sever, then try edit again.

I did not experience this error but maybe you can refer to this fix:
Power BI Report Server – fixing the “Server is not reachable” Error – Random Procrastination (gosbell.com)

Paul Zheng _ Community Support Team
If this post helps, please Accept it as the solution to help the other members find it more quickly.

topic "Server is not reachable" when opening particular report from Server in Desktop in Report Server

"Server is not reachable" when opening particular report from Server in Desktop

Re: "Server is not reachable" when opening particular report from Server in Desktop