topic Re: Power BI Report Server Upgrade: Issue: Process returned error: 0x800c0005 in Report Server

Power BI Report Server Upgrade: Issue: Process returned error: 0x800c0005

kevinsearle — Thu, 28 May 2020 11:06:29 GMT

Hello,

Having come up against an error stopping me installing the January 2020 version of Poer BI Report Server on one server (for which I have posted a seperate question), I am trying it on a second server to see if I have the same issue.

I get further with the second server than the first but the install still failes, but this time with the message "Process returned error: 0x800c0005"

I have included further details of the logs below.

I am not finding much information on this error when I google it.

Hopefully this post will prove more fruitful.

Thanks

[195F8:1A138][2020-05-28T10:27:03]i360: Creating a system restore point.
[195F8:1A138][2020-05-28T10:27:03]i362: System restore disabled, system restore point not created.
[195F8:1A138][2020-05-28T10:27:03]i000: Caching bundle from: 'C:\Users\1SEAR4~1\AppData\Local\Temp\5\{c63f9764-826a-4cd9-91e9-1cb6f8cb366d}\.be\PowerBIReportServer.exe' to: 'C:\ProgramData\Package Cache\{c63f9764-826a-4cd9-91e9-1cb6f8cb366d}\PowerBIReportServer.exe'
[195F8:1A138][2020-05-28T10:27:03]i320: Registering bundle dependency provider: {c63f9764-826a-4cd9-91e9-1cb6f8cb366d}, version: 1.6.7327.3007
[195F8:1A1F4][2020-05-28T10:27:04]i305: Verified acquired payload: DotNetFx at path: C:\ProgramData\Package Cache\.unverified\DotNetFx, moving to: C:\ProgramData\Package Cache\B3A24DEB7A8D937FC0B5591CDCC2725BF4E1BDEA\NDP47-KB3186500-Web.exe.
[195F8:1A1F4][2020-05-28T10:27:04]i304: Verified existing payload: SQLSysClrTypes.msi at path: C:\ProgramData\Package Cache\{95F92233-C25F-4722-B43B-3F736459DA3F}v15.0.1600.8\SQLSysClrTypes.msi.
[195F8:1A1F4][2020-05-28T10:27:04]i304: Verified existing payload: AccessDatabaseEngine_X64.exe at path: C:\ProgramData\Package Cache\277EA5EBCD18B8B98D82C9DC53399B4FE864CA51\AccessDatabaseEngine_X64.exe.
[195F8:1A1F4][2020-05-28T10:27:05]i304: Verified existing payload: PBIReportServerSetup at path: C:\ProgramData\Package Cache\{AF1B8924-397E-487A-BDC6-7CF58136B8A4}v1.6.7327.3007\PBIReportServerSetup.msi.
[1978C:19CB4][2020-05-28T10:27:05]i000: Setup: Install Started for package Installing Microsoft .NET 4.7.0
[195F8:1A138][2020-05-28T10:27:05]i301: Applying execute package: DotNetFx, action: Install, path: C:\ProgramData\Package Cache\B3A24DEB7A8D937FC0B5591CDCC2725BF4E1BDEA\NDP47-KB3186500-Web.exe, arguments: '"C:\ProgramData\Package Cache\B3A24DEB7A8D937FC0B5591CDCC2725BF4E1BDEA\NDP47-KB3186500-Web.exe" /q /norestart'

Re: Power BI Report Server Upgrade: Issue: Process returned error: 0x800c0005

d_gosbell — Thu, 28 May 2020 23:06:11 GMT

The looks like an issue installing/updating the .Net framework on that machine.

Have you tried the steps suggested in this post

https://community.powerbi.com/t5/Report-Server/could-not-install-report-server-message-quot-Error-0x800c005/td-p/367821

Re: Power BI Report Server Upgrade: Issue: Process returned error: 0x800c0005

kevinsearle — Fri, 29 May 2020 11:16:46 GMT

Despite being a different error message the resolution to this was the same as that for the post I raised at
https://community.powerbi.com/t5/Report-Server/Power-BI-Report-Server-Upgrade-PowerBIReportServer-exe-mscorlib/m-p/1103372/thread-id/14299/highlight/false#M14393

I include the details for that below for ease of reference.

Regards

........................................

I fixed this by upgrading the version of .Net Framework on the server.

Retrospectively I have found that requirements for the January 2020 version of Power BI Report Server specify v4.7

see https://docs.microsoft.com/en-us/power-bi/report-server/system-requirements

This was not something mentioned on

https://docs.microsoft.com/en-us/power-bi/report-server/upgrade

which I was using to apply the upgrade.

The server had v4.6.x.

I upgraded to v4.7.2.

The installation now completes without error

What pointed me to the version of .Net Framework as being the issue was that I tried the install on a server which had an even older version installed (4.5.x from memory).

Running the install on that produced a message to say the version was too old.

I guess for some reason the install exe could not work out the version installed on the server I was having the problem with.