Gateway Trouble (Using an Alias Server Name)

IamTDR — Mon, 24 Feb 2020 23:58:25 GMT

Evening
For the past year in and half my organization has been creating Power BI reports connected to our Microsoft Great Plains server. Over the weekend, IT upgraded to a new Great Plains server. Prior to this upgrade, IT created an alias Great Plains server. The idea being that in the future we would not have to reconfigure our BI reports to a new server source. Testing the BI reports on Desktop worked as expected.
With the launch of the new upgraded Great Plains server today, all of my BI reports connected to to the new alias Gateway no longer refresh upon request. However they all work on my desktop.
IT is confirming the new alias Gateway (gateway has a status of 'running' w/ green checkmark) and I do not see any errors myself, yet all the timed refreshes are now failing. Some of the messages we are receiving incude:

- Cancellation occurred when sending or receiving a request

- The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

Perhaps the alias Gateway is not the way to go? Maybe I need to recommend my IT department to create a Gateway for the new server name? Any thoughts or ideas that I can try or pass along to my IT department would be appreciated.

Thanks in advance

topic Gateway Trouble (Using an Alias Server Name) in Report Server

Gateway Trouble (Using an Alias Server Name)