topic Re: Report Usage Metrics not update in Report Server

Report Usage Metrics not update

FCrespo85 — Tue, 23 Jul 2019 08:40:59 GMT

Hi ,

Some of the reports using Report Usage Metrics do not seem to be updated.

We use this data, can someone tell me what happens?

Thank you so much

Re: Report Usage Metrics not update

anna_k_kisiel — Tue, 23 Jul 2019 09:40:22 GMT

I am observing similar issue. Usage metrics reports are missing some data since 2019/07/18

Re: Report Usage Metrics not update

VA — Thu, 25 Jul 2019 10:32:39 GMT

Having the same problem. Usage metrics reports are missing data since 2019/07/15.

Any solution???

Re: Report Usage Metrics not update

anna_k_kisiel — Thu, 25 Jul 2019 10:40:28 GMT

I am submitting incident to Microsoft.

Re: Report Usage Metrics not update

VA — Thu, 25 Jul 2019 11:57:55 GMT

Awareness:

"Some customers may be impacted by incomplete Usage Metrics starting from 7/18/19. Engineers are investigating the issue."

https://powerbi.microsoft.com/en-us/support/

Re: Report Usage Metrics not update

FCrespo85 — Fri, 26 Jul 2019 06:55:30 GMT

how can you recover the days before day 25?

Thank you

Re: Report Usage Metrics not update

anna_k_kisiel — Fri, 26 Jul 2019 09:21:58 GMT

Hi @FCrespo85

I am not sure if I get your point..
It is not the first time that there is an issue with usage metrics on MS side. I hope that when the ussue is fixed - data will be recovered. I had a problem with usage metrics few weeks ago, after it was fixed, lot of data was recovered.

Re: Report Usage Metrics not update

jiler — Wed, 31 Jul 2019 15:35:12 GMT

I am not getting the option to for metrics from users who view the report from the app? My distribution methods filters are: Blank, Sharing, Workspace. Is anyone else have this problem?

I really need to see who is viewing my reports from the app.

Thanks.

Re: Report Usage Metrics not update

VA — Thu, 01 Aug 2019 07:42:12 GMT

you can see that on "platforms" (filters: mobile/web).

Re: Report Usage Metrics not update

anna_k_kisiel — Thu, 01 Aug 2019 10:23:29 GMT

Hi @jiler

If you shared the report via app you should have option 'Content Pack - ...' in 'Distribution Method'. I asked about this MS Support Team, bacause I noticed the same for one of my workspaces. I will let you know when I get a response.

Anna

Re: Report Usage Metrics not update

jiler — Thu, 01 Aug 2019 11:40:41 GMT

@anna_k_kisielYes, please let me know what Microsoft says! I am not getting the Content Pack option for any of my Apps. I currently have 4 apps and do not see that option in any of the report metrics. Thanks!

Re: Report Usage Metrics not update

ChristianRHouen — Mon, 23 Sep 2019 07:10:16 GMT

Any news on this issue?

Usage metrics for some of my reports are working fine, but others show nothing at all. Even when i export to Excel

Re: Report Usage Metrics not update

anna_k_kisiel — Mon, 23 Sep 2019 10:21:59 GMT

My ticket was closed, but issue is not fixed. They said, that they are working on it, but can't say any ETA.

Problem exists for v2 workspaces only.

First, stop using default version of usage metrics. Make your own copy of this report and remove 'Report GUID' field from report filter. The same report can have more than one report GUID (I don't know why).

In 'my usage metrics report' (without Report GUID in report filter) - right now I see data for 'content packs' (v2 workspaces), but the same data is showed for 'sharing' - so it means I have double data in terms of number of views.

Example:

User reviewed report via app - > In usage metrics I see two records: 1 view for 'content pack', 1 view for 'sharing' (2 views instead of 1)

Re: Report Usage Metrics not update

chein — Fri, 29 May 2020 09:22:42 GMT

Hi,

I know this thread is old but I´m experiencing the same problem.

For one of my reports, the usage metrics report doesn´t updated sind April 15th.

Did anybody have this problem ind the last time an knows how to fix it?

Thanks and kind regards

Chris

Re: Report Usage Metrics not update

trinquand — Fri, 03 Jul 2020 08:26:21 GMT

Hello

We have the same issue but I didn't found your solutin

Could you please give us the solution ?

Thanks in advance

Nicolas

,Re: Report Usage Metrics not update

chein — Fri, 03 Jul 2020 08:30:43 GMT

Hi,

I couldn´t do anything about it. But after some time, the report started updating again.

The time it didn´t update was about a period of two weeks.

best

chris

Re: Report Usage Metrics not update

Sudhir_M1992 — Mon, 18 Jul 2022 06:23:18 GMT

I'm also facing the same issue. Usage Metric report in some of workspace not updated since May 2022 so is there anyone who can help me out in this