topic Re: Call Centre Analysis in Data Stories Gallery

Call Centre Analysis

Anonymous — Wed, 15 Jun 2022 16:45:41 GMT

I have done an analysis of a call center dataset, by studying and calculating the most important KPIs for a call center.
Analyzed the based on the following metrics Hourly/Weekly Call rates, resolutions rate, Customer satisfaction, and the Agent's Performance.

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Re: Call Centre Analysis

technolog — Thu, 30 Jun 2022 11:22:06 GMT

Looks very good but I think it's possible to add some new metrics for support decision.

Re: Call Centre Analysis

thebestcassie — Mon, 04 Jul 2022 23:45:19 GMT

Very beautiful visualization, visual data that is convenient to consider

Re: Call Centre Analysis

Catherina_M — Tue, 05 Jul 2022 13:21:29 GMT

Good design and data is easy to read. I liked that you have a lot of filters with which it is convenient to analyze

Re: Call Centre Analysis

Snezhana1903200 — Tue, 05 Jul 2022 17:26:54 GMT

Looks good with substrates!

Re: Call Centre Analysis

Anonymous — Wed, 06 Jul 2022 06:04:27 GMT

Sure, technolog I will definitely consider it, thanks!

Re: Call Centre Analysis

Anonymous — Wed, 06 Jul 2022 06:08:29 GMT

Thanks Catherina_M glad you like it!

Re: Call Centre Analysis

Anonymous — Wed, 06 Jul 2022 06:08:48 GMT

Thank you Snezhana1903200 !

Re: Call Centre Analysis

Anonymous — Wed, 06 Jul 2022 06:09:14 GMT

Thanks thebestcassie !

Re: Call Centre Analysis

Kluev — Fri, 08 Jul 2022 14:40:14 GMT

Сool colors have been selected. As for me the "Hourly Traffic" diagram is quite difficult to read

Re: Call Centre Analysis

Lyubov6932 — Sat, 09 Jul 2022 20:35:07 GMT

Beautiful, though not big visualization. I love the design of the cards.

Re: Call Centre Analysis

ChekanovVV6931 — Sun, 10 Jul 2022 01:04:11 GMT

That`s rather interesting dataset and visualization job is great! I can also notice quite cute icons

Re: Call Centre Analysis

philwat — Thu, 02 May 2024 18:14:38 GMT

How do I download the sample templates from Power BI community gallery?