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    <title>topic Re: Call Center Insights in Data Stories Gallery</title>
    <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2545881#M7322</link>
    <description>&lt;P&gt;Sorry, missed your reply.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Report sent.&lt;/P&gt;</description>
    <pubDate>Sun, 29 May 2022 09:00:03 GMT</pubDate>
    <dc:creator>BimalSubhasis</dc:creator>
    <dc:date>2022-05-29T09:00:03Z</dc:date>
    <item>
      <title>Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2405069#M6962</link>
      <description>&lt;P&gt;&lt;STRONG&gt;Key Insights: &lt;/STRONG&gt;&lt;SPAN&gt;Out of the all Answered Calls, maximum calls were dropped around 5pm &lt;/SPAN&gt;&lt;STRONG&gt;(13.55%)&lt;/STRONG&gt;&lt;SPAN&gt; &amp;amp; 2pm &lt;/SPAN&gt;&lt;STRONG&gt;(13.08%)&lt;/STRONG&gt;&lt;SPAN&gt; where as 1pm the team observed highest call Answered &amp;amp; 6pm the Lowest.&amp;nbsp; The queries for &lt;/SPAN&gt;&lt;STRONG&gt;TECHNICIAN SUPPORT&lt;/STRONG&gt;&lt;SPAN&gt; need to targeted where the company observed a &lt;/SPAN&gt;&lt;STRONG&gt;22%&lt;/STRONG&gt;&lt;SPAN&gt; downfall in calls.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="reportid hidden"&gt;eyJrIjoiOTE4YzVhOTEtNWZlNi00Y2RmLThmZDUtNjY4ZjNhZDZkNTE4IiwidCI6Ijg5NGQxMWUzLTM4NWItNDdhYi04MTA5LTgyNGFhNzc2OTU3NiJ9&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Sun, 20 Mar 2022 14:52:06 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2405069#M6962</guid>
      <dc:creator>BimalSubhasis</dc:creator>
      <dc:date>2022-03-20T14:52:06Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2416468#M6990</link>
      <description>&lt;P&gt;Greetings,&lt;/P&gt;
&lt;P&gt;Can you share the source file?&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Fri, 25 Mar 2022 01:48:21 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2416468#M6990</guid>
      <dc:creator>hdabbas</dc:creator>
      <dc:date>2022-03-25T01:48:21Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2419145#M6998</link>
      <description>&lt;P&gt;Please share your mail ID.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Sat, 26 Mar 2022 11:19:52 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2419145#M6998</guid>
      <dc:creator>BimalSubhasis</dc:creator>
      <dc:date>2022-03-26T11:19:52Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2419150#M6999</link>
      <description>&lt;P&gt;&lt;A href="mailto:hdabbas@hotmail.com" target="_blank"&gt;hdabbas@hotmail.com&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank You&lt;/P&gt;</description>
      <pubDate>Sat, 26 Mar 2022 11:27:42 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2419150#M6999</guid>
      <dc:creator>hdabbas</dc:creator>
      <dc:date>2022-03-26T11:27:42Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2500009#M7191</link>
      <description>&lt;P&gt;Can you share the source file?&lt;/P&gt;
&lt;P&gt;gllaupe97@hotmail.com&lt;/P&gt;</description>
      <pubDate>Sun, 08 May 2022 01:23:59 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2500009#M7191</guid>
      <dc:creator>gllaupe_97</dc:creator>
      <dc:date>2022-05-08T01:23:59Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2516257#M7228</link>
      <description>&lt;P&gt;This is part of forage.com. Login to their page and explore PWC Internship.&amp;nbsp;&lt;/P&gt;</description>
      <pubDate>Mon, 16 May 2022 04:50:20 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2516257#M7228</guid>
      <dc:creator>BimalSubhasis</dc:creator>
      <dc:date>2022-05-16T04:50:20Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2545881#M7322</link>
      <description>&lt;P&gt;Sorry, missed your reply.&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Report sent.&lt;/P&gt;</description>
      <pubDate>Sun, 29 May 2022 09:00:03 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2545881#M7322</guid>
      <dc:creator>BimalSubhasis</dc:creator>
      <dc:date>2022-05-29T09:00:03Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2545882#M7323</link>
      <description>&lt;P&gt;sent&lt;/P&gt;</description>
      <pubDate>Sun, 29 May 2022 09:00:25 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2545882#M7323</guid>
      <dc:creator>BimalSubhasis</dc:creator>
      <dc:date>2022-05-29T09:00:25Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2546126#M7325</link>
      <description>&lt;P&gt;Thank you. This is a great God Bless.&lt;/P&gt;</description>
      <pubDate>Sun, 29 May 2022 19:57:10 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2546126#M7325</guid>
      <dc:creator>hdabbas</dc:creator>
      <dc:date>2022-05-29T19:57:10Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2583178#M7455</link>
      <description>&lt;P&gt;&lt;SPAN&gt;Can you share the source file?&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;tugaycanim@gmail.com&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 16 Jun 2022 12:35:43 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2583178#M7455</guid>
      <dc:creator>Tugaycanim</dc:creator>
      <dc:date>2022-06-16T12:35:43Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2586848#M7474</link>
      <description>&lt;P&gt;&lt;SPAN&gt;This is part of forage.com. Login to their page and explore PWC Internship.&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Sat, 18 Jun 2022 16:00:05 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/2586848#M7474</guid>
      <dc:creator>BimalSubhasis</dc:creator>
      <dc:date>2022-06-18T16:00:05Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3023238#M9056</link>
      <description>&lt;P&gt;Brilliant work. Please could you share the PBIX file as i develop my end of course project?&amp;nbsp;&lt;/P&gt;
&lt;P&gt;Thank you in advance.&lt;/P&gt;</description>
      <pubDate>Tue, 17 Jan 2023 16:28:08 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3023238#M9056</guid>
      <dc:creator>Anonymous</dc:creator>
      <dc:date>2023-01-17T16:28:08Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3093240#M9389</link>
      <description>&lt;P&gt;Share your Mail ID or Reach me - &lt;A href="mailto:bimal.bsp@gmail.com" target="_blank"&gt;bimal.bsp@gmail.com&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Linkedin -&amp;nbsp;@Bimal Subbhasis&lt;/P&gt;</description>
      <pubDate>Wed, 22 Feb 2023 15:04:46 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3093240#M9389</guid>
      <dc:creator>BimalSubhasis</dc:creator>
      <dc:date>2023-02-22T15:04:46Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3334188#M10703</link>
      <description>&lt;P&gt;Can you share pbix and data source on hgkapadia@gmail.com?&lt;/P&gt;</description>
      <pubDate>Mon, 17 Jul 2023 11:24:18 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3334188#M10703</guid>
      <dc:creator>hgkapadia</dc:creator>
      <dc:date>2023-07-17T11:24:18Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3335904#M10714</link>
      <description>&lt;P&gt;Share your Mail ID or Reach me -&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="mailto:bimal.bsp@gmail.com" target="_blank" rel="nofollow noopener noreferrer"&gt;bimal.bsp@gmail.com&lt;/A&gt;&lt;/P&gt;&lt;P&gt;Linkedin -&amp;nbsp;@Bimal Subbhasis&lt;/P&gt;&lt;P&gt;&amp;nbsp;&lt;/P&gt;&lt;P&gt;Thanks,&lt;/P&gt;&lt;P&gt;Bimal&lt;/P&gt;</description>
      <pubDate>Tue, 18 Jul 2023 08:12:34 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3335904#M10714</guid>
      <dc:creator>BimalSubhasis</dc:creator>
      <dc:date>2023-07-18T08:12:34Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3520441#M11431</link>
      <description>&lt;P&gt;This is great, would you mind sharing this... My Email is jsolomon@ripta.com&lt;/P&gt;</description>
      <pubDate>Tue, 07 Nov 2023 16:55:13 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3520441#M11431</guid>
      <dc:creator>Kingtitan</dc:creator>
      <dc:date>2023-11-07T16:55:13Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3886842#M12464</link>
      <description>&lt;P&gt;&lt;SPAN&gt;How do I download the sample templates from Power BI community gallery?&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Thu, 02 May 2024 18:10:05 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/3886842#M12464</guid>
      <dc:creator>philwat</dc:creator>
      <dc:date>2024-05-02T18:10:05Z</dc:date>
    </item>
    <item>
      <title>Re: Call Center Insights</title>
      <link>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/5109019#M15857</link>
      <description>&lt;P&gt;&lt;SPAN&gt;This is great, would you mind sharing this... My Email is&lt;/SPAN&gt;&lt;/P&gt;&lt;P&gt;&lt;A href="mailto:xxxx.xxxx@volkswagen.com.br" target="_blank"&gt;rodrigo.martin@volkswagen.com.br&lt;/A&gt;&lt;/P&gt;</description>
      <pubDate>Fri, 20 Feb 2026 15:20:16 GMT</pubDate>
      <guid>https://community.fabric.microsoft.com/t5/Data-Stories-Gallery/Call-Center-Insights/m-p/5109019#M15857</guid>
      <dc:creator>Roodrigomartin</dc:creator>
      <dc:date>2026-02-20T15:20:16Z</dc:date>
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