Power BI Support Dashboard: Track SLAs & Tickets

dataflip — Tue, 20 Jan 2026 18:03:48 GMT

A slow reply or a missed deadline can make customers lose trust. One unfinished ticket can quickly become many, and soon your team is overloaded without clear reasons. Each ticket is a waiting customer, but managers often can’t see the full picture to fix things.

Why This Dashboard Helps:

Move from just reacting to problems to preventing them. This tool helps you:

Avoid missed deadlines: See real-time alerts on overdue tickets, priority levels, and monthly trends.
Fix issues faster: Find out which topics or request types take longest to resolve.
Keep customers happy: View satisfaction ratings by agent and issue to spot ways to improve.
Support your team: See each agent’s workload, resolution speed, and compliance with targets.
Plan better schedules: Use hourly ticket arrival patterns and priority mix to staff effectively.

Who It’s For:

Technical & IT support teams

Customer help desks

SaaS support staff

Support managers

Discover more insight-driven templates built for real business decisions. Visit DataFlip

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Re: Power BI Support Dashboard: Track SLAs & Tickets

dataflip — Tue, 27 Jan 2026 16:17:14 GMT

Don’t forget to explore more DataFlip dashboards on Microsoft Fabric. Links below:

Supply Chain Management
HR
Sales
Finance
Marketing
Hotel
Healthcare
Operations
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Re: Power BI Support Dashboard: Track SLAs & Tickets

MohamadJavith — Thu, 05 Feb 2026 10:10:06 GMT

looks nice

Re: Power BI Support Dashboard: Track SLAs & Tickets

czanella — Wed, 05 Aug 2026 03:04:06 GMT

This is a great design! Could you share the pbix file? cazanellato@gmail.com

Thank you

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Power BI Support Dashboard: Track SLAs & Tickets

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Re: Power BI Support Dashboard: Track SLAs & Tickets

Re: Power BI Support Dashboard: Track SLAs & Tickets