topic Re: Check if all rows for a certain customer are marked as "churned" in DAX Commands and Tips

Check if all rows for a certain customer are marked as "churned"

Anonymous — Sun, 29 Dec 2019 16:00:09 GMT

I have a dataset where one customer can have multiple products. He can be live on certain products, but churned on other products.
He will only be marked as a churned customer if he is churned from all products.
How can I loop through the product status of each customer with DAX, checking if all of the statuses are lost, and then counting these up so I have the number of churned customers?
Example data:
Customer ID Product ID Status

1 1 Live

1 2 Lost
2 1 Lost

2 2 Lost

3 1 Live

3 2 Lost

The count I would want for the dataset above is 1, for customer 2. The other ones have Live deals so are not churned.

I tried using COUNTX/COUNTAX but to no avail, for example:

Churned Customers = COUNTX( FILTER('Deal Status','Deal Status'[Deal - Status] = "Lost"),'Deal Status'[Deal - Status])

Re: Check if all rows for a certain customer are marked as "churned"

Greg_Deckler — Sun, 29 Dec 2019 16:45:43 GMT

Try this:

Measure = VAR __Table = SUMMARIZE('Table9',[Customer ID],"TotalCount",COUNTX('Table9',[Product ID]),"LostCount",COUNTX(FILTER('Table9',[Status]="Lost"),[Product ID])) RETURN COUNTROWS(FILTER(__Table,[TotalCount] = [LostCount]))

Re: Check if all rows for a certain customer are marked as "churned"

Anonymous — Mon, 30 Dec 2019 06:49:57 GMT

Thank you, but this is not giving me back entirely what I need. This formula returns a count also when a client has churned on one product, but is live on another. How can I filter out the clients that do have a churn on one product but are live on another?
Example of the data where it goes wrong:

Product ID Client Lost Date Deal status
1 1 August 23,2018 Churned
2 1 Live
3 1 Live

This should not give me back a count as churned customer, but it did.

Re: Check if all rows for a certain customer are marked as "churned"

Anonymous — Mon, 30 Dec 2019 10:41:40 GMT

Hi Anonymous

Try this measure,

ChurnedCustomer =

VAr Live_count=CALCULATE(DISTINCTCOUNT(Sheet1[Prod ID]),FILTER(Sheet1,Sheet1[Status]="Live"))

Var Total=DISTINCTCOUNT(Sheet1[Prod ID])

return

Total-Live_count

If i solve your problem mark it as solution and give kudoes.

Thanks & regards,

Pravin Wattamwar

www.linkedin.com/in/pravin-p-wattamwar

Re: Check if all rows for a certain customer are marked as "churned"

Anonymous — Mon, 30 Dec 2019 16:07:24 GMT

Your formula calculates the churns on deal level, not on customer level. I need the total count of customers for whom all deals are marked as churn.

Re: Check if all rows for a certain customer are marked as "churned"

Anonymous — Tue, 31 Dec 2019 06:40:19 GMT

its on customer level only.

In my data set i have taken customer as product ID and prod id as ID. Just rename the columns.

Thanks,

Pravin Wattamwar

Re: Check if all rows for a certain customer are marked as "churned"

Anonymous — Tue, 31 Dec 2019 06:42:02 GMT

This will be formula as per your data set.

ChurnedCustomer =

VAr Live_count=CALCULATE(DISTINCTCOUNT(Sheet1[Customer ID]),FILTER(Sheet1,Sheet1[Status]="Live"))

Var Total=DISTINCTCOUNT(Sheet1[Customer ID])

return

Total-Live_count

Regards,

Pravin Wattamwar