How to calculate the percentage of calls answered within 15 seconds by using DAX query ?

Anonymous — Tue, 08 Feb 2022 10:57:01 GMT

Hi,

I'm working on project related to CAD system, I would like to know how to calculate the percentage of calls answered within 15 seconds, 30 seconds by using DAX ?

Need you support and help

Re: How to calculate the percentage of calls answered within 15 seconds by using DAX query ?

Greg_Deckler — Tue, 08 Feb 2022 11:01:23 GMT

Anonymous Sorry, having trouble following, can you post sample data as text and expected output?
Not really enough information to go on, please first check if your issue is a common issue listed here: https://community.powerbi.com/t5/Community-Blog/Before-You-Post-Read-This/ba-p/1116882

Also, please see this post regarding How to Get Your Question Answered Quickly: https://community.powerbi.com/t5/Community-Blog/How-to-Get-Your-Question-Answered-Quickly/ba-p/38490

The most important parts are:
1. Sample data as text, use the table tool in the editing bar
2. Expected output from sample data
3. Explanation in words of how to get from 1. to 2.

Re: How to calculate the percentage of calls answered within 15 seconds by using DAX query ?

Anonymous — Tue, 08 Feb 2022 11:03:54 GMT

will share it by shortly Greg_Deckler

Re: How to calculate the percentage of calls answered within 15 seconds by using DAX query ?

Anonymous — Fri, 18 Feb 2022 06:07:31 GMT

Hi,

This is my request , I would like to calculate the percent of calls answered in 15 seconds, 40 seconds. Below column Enter to reponse were calculated in seconds. Using calender date table to make slice and dice the data to answer the request, However I can give the screenshot of the chart how it would be like for your reference.

SectorType	InitialPriorityKey	InitialIncidentTypeCode	InitialModifyingCircumsance	Enter to Response/Arrv	Enter to Disp
CONTRACTED	5	BROADCAST-MEDICAL	MEDICAL	534	19
NON-CONTRACTED	7	WELFARE	NULL	1007	278
NON-CONTRACTED	4	UNKACC	NULL	200	30
NON-CONTRACTED	3	ANIC-IP	IP	506	67
CONTRACTED	7	ANIL-STRAY	STRAY	1176	0
CONTRACTED	7	WELFARE	NULL	177	82
UnknownType	7	DOM-RO	RO	1217	593
NON-CONTRACTED	6	TRFCH	NULL	1787	95
CONTRACTED	4	ASSIST-NONURGENT	NONURGENT	616	166
CONTRACTED	7	ANIL-STRAY	STRAY	656	31
CONTRACTED	4	ASSIST-NONURGENT	NONURGENT	487	205
NON-CONTRACTED	3	SUSPICIOUS-IP	IP	541	40
NON-CONTRACTED	3	SUSPICIOUS-IP	IP	292	41
NON-CONTRACTED	4	MISSING-NONENDANGR	NONENDANGR	1064	61
CONTRACTED	4	UNKACC	NULL	497	24
CONTRACTED	1	SUICIDEAT-IP	IP	382	24
CONTRACTED	1	PI-JO	JO	746	49
CONTRACTED	3	SUSPICIOUS-IP	IP	7144	6143
CONTRACTED	5	BROADCAST-MEDICAL	MEDICAL	366	135
CONTRACTED	1	PI-JO	JO	531	19
CONTRACTED	7	WELFARE	NULL	394	110
CONTRACTED	5	BROADCAST	NULL	654	119
CONTRACTED	4	UNKACC	NULL	1003	204
NON-CONTRACTED	4	UNKACC	NULL	798	24
CONTRACTED	4	UNKACC	NULL	407	41
CONTRACTED	4	UNKACC	NULL	815	59
CONTRACTED	4	PDB	NULL	558	40
CONTRACTED	1	SUICIDEAT-IP	IP	641	31
CONTRACTED	4	UNKACC	NULL	1011	138
CONTRACTED	1	PI-JO	JO	162	20
CONTRACTED	1	PURSUIT	NULL	348	66
CONTRACTED	5	BROADCAST-FIRE	FIRE	1061	28
CONTRACTED	9	MISC	NULL	129	0
CONTRACTED	1	SUICIDEAT-IP	IP	384	84
CONTRACTED	1	SUICIDEAT-IP	IP	103	36
CONTRACTED	4	UNKACC	NULL	2824	260
CONTRACTED	4	ASSIST-NONURGENT	NONURGENT	921	188
CONTRACTED	9	NOISE	NULL	418	8
CONTRACTED	4	PDB	NULL	795	20
CONTRACTED	4	SUICIDETH	NULL	1523	358
CONTRACTED	1	SUICIDEAT-IP	IP	901	102
CONTRACTED	1	PI-EXTRICATE	EXTRICATE	127	16
CONTRACTED	4	UNKACC	NULL	456	64
NON-CONTRACTED	7	ASLT-RO	RO	1408	76
CONTRACTED	4	SUICIDETH	NULL	400	56
CONTRACTED	7	ABUSE-RO	RO	5042	205
CONTRACTED	6	SUSPICIOUS-JO	JO	716	146
CONTRACTED	8	PD	NULL	1086	474
CONTRACTED	4	SUICIDETH	NULL	372	87
CONTRACTED	4	ASLT-JO	JO	331	38
CONTRACTED	1	ECHO	NULL	498	55
CONTRACTED	7	WELFARE	NULL	598	63
CONTRACTED	2	ASSIST-URGENT	URGENT	322	75
UnknownType	4	ALARM-INTRUSION	INTRUSION	317	16
CONTRACTED	1	PI-JO	JO	382	378
CONTRACTED	4	UNKACC	NULL	455	104
CONTRACTED	8	PD	NULL	1231	170
CONTRACTED	7	WELFARE	NULL	1150	54
CONTRACTED	4	UNKACC	NULL	493	108
CONTRACTED	4	PDB	NULL	919	771
CONTRACTED	6	TRFCH	NULL	499	204
CONTRACTED	5	BROADCAST	NULL	258	121
CONTRACTED	4	DOM-IP	IP	601	96
CONTRACTED	5	911H	NULL	593	158
CONTRACTED	3	PDHR-IP	IP	563	25
CONTRACTED	2	ASSIST-URGENT	URGENT	197	27
CONTRACTED	4	DOM-IP	IP	499	132
UnknownType	7	DOMA-RO	RO	626	194
CONTRACTED	4	UNKACC	NULL	205	104
CONTRACTED	1	PI-JO	JO	283	106
CONTRACTED	7	WELFARE-NONURGENT	NONURGENT	272	69
CONTRACTED	2	MISSING-ENDANGERED	ENDANGERED	1762	801
UnknownType	4	ASSIST-NONURGENT	NONURGENT	280	6
CONTRACTED	6	TRFCH	NULL	226	161
CONTRACTED	4	UNKACC	NULL	229	38
CONTRACTED	4	PDB	NULL	1027	581
CONTRACTED	3	SUSPICIOUS-IP	IP	305	188
CONTRACTED	4	UNKACC	NULL	533	86
CONTRACTED	5	BROADCAST-MEDICAL	MEDICAL	431	67
CONTRACTED	2	ASSIST-URGENT	URGENT	625	29
CONTRACTED	4	DOM-IP	IP	605	247
CONTRACTED	4	ASSIST-NONURGENT	NONURGENT	491	63
CONTRACTED	2	ASLT-IP	IP	685	63
CONTRACTED	5	BROADCAST-MEDICAL	MEDICAL	713	121
CONTRACTED	3	SUSPICIOUS-IP	IP	198	96
UnknownType	5	BROADCAST	NULL	290	103
CONTRACTED	8	PD	NULL	1137	250
CONTRACTED	3	SUSPICIOUS-IP	IP	506	103
CONTRACTED	1	PI-JO	JO	389	33
CONTRACTED	4	CHILD	NULL	1626	76
CONTRACTED	5	BROADCAST	NULL	520	170
CONTRACTED	4	UNKACC	NULL	165	16
CONTRACTED	3	SUSPICIOUS-IP	IP	4645	3487
CONTRACTED	1	WPNB	NULL	572	286
CONTRACTED	4	PDB	NULL	522	109
CONTRACTED	8	PD	NULL	92	44
CONTRACTED	7	PI-RO	RO	577	71
CONTRACTED	4	UNKACC	NULL	511	44
CONTRACTED	4	PDB	NULL	3790	1918
CONTRACTED	1	BOMB	NULL	275	87
CONTRACTED	3	SUSPICIOUS-IP	IP	117	60
NON-CONTRACTED	4	UNKACC	NULL	941	63
CONTRACTED	4	ALARM-INTRUSION	INTRUSION	43	34
CONTRACTED	5	BROADCAST	NULL	167	56
CONTRACTED	2	SHOTS-IP	IP	162	35
CONTRACTED	4	ASSIST-NONURGENT	NONURGENT	600	173
CONTRACTED	1	PURSUIT	NULL	348	66
CONTRACTED	4	PDB	NULL	522	109
CONTRACTED	1	ROBAB-IP	IP	302	11
CONTRACTED	1	SUICIDEAT-JO	JO	136	19
CONTRACTED	4	MISSING-NONENDANGR	NONENDANGR	2979	2609
CONTRACTED	6	TRES-IP	IP	501	41
NON-CONTRACTED	1	ASLTW-IP	IP	285	19
NON-CONTRACTED	3	SUSPICIOUS-IP	IP	612	0
CONTRACTED	9	STOLENV-RO	RO	2743	1256
NON-CONTRACTED	4	DOM-IP	IP	1598	50
CONTRACTED	4	ASSIST-NONURGENT	NONURGENT	297	76
CONTRACTED	4	DISO	NULL	373	42
CONTRACTED	1	PI-JO	JO	3688	999
CONTRACTED	7	WELFARE	NULL	496	54
NON-CONTRACTED	2	DOMA-IP	IP	675	53
CONTRACTED	4	DOM-IP	IP	1734	54
CONTRACTED	4	ALARM-HOLD-UP	HOLD-UP	281	12
NON-CONTRACTED	4	ASSIST-NONURGENT	NONURGENT	549	275
CONTRACTED	4	ALARM-PANIC	PANIC	177	19
CONTRACTED	4	ROBUB-JO	JO	316	34
CONTRACTED	4	ASSIST-NONURGENT	NONURGENT	1162	16
CONTRACTED	1	WPNB	NULL	336	26
CONTRACTED	1	ROBAB-IP	IP	163	13

Thanks,

Francis

Re: How to calculate the percentage of calls answered within 15 seconds by using DAX query ?

v-easonf-msft — Wed, 02 Mar 2022 02:15:58 GMT

Hi， Anonymous

I'm not familiar with the meaning of the ‘Enter to Response Arrv ’ and ‘Enter to Disp’.

Can you share the formula about how to calculate the percent of calls answered in 15 seconds, 40 seconds?

Best Regards,
Community Support Team _ Eason

topic How to calculate the percentage of calls answered within 15 seconds by using DAX query ? in DAX Commands and Tips

How to calculate the percentage of calls answered within 15 seconds by using DAX query ?

Re: How to calculate the percentage of calls answered within 15 seconds by using DAX query ?

Re: How to calculate the percentage of calls answered within 15 seconds by using DAX query ?

Re: How to calculate the percentage of calls answered within 15 seconds by using DAX query ?

Re: How to calculate the percentage of calls answered within 15 seconds by using DAX query ?