Can't uninstall on-premise gateway

krishna_murthy — Fri, 07 Nov 2025 13:08:03 GMT

Hi Team,

I have trouble with uninstalling on premise gateway. It says that there was an error and I get error log as shown below. Has anyone solution for this?
and i have restart the laptop and tried multiple times but no luck. Please check and provide the detaiils

=== Verbose logging started: 07/11/2025 18:11:12 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Package Cache\{3ad9b3ce-fb87-4500-a4a9-68bcd3c696e4}\On-premises data gateway.exe ===
MSI (c) (04:58) [18:11:12:586]: Resetting cached policy values
MSI (c) (04:58) [18:11:12:586]: Machine policy value 'Debug' is 0
MSI (c) (04:58) [18:11:12:586]: ******* RunEngine:
******* Product: {68656F87-0B8B-40A3-9E84-665BAD01936A}
******* Action:
******* CommandLine: **********
MSI (c) (04:58) [18:11:12:587]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (04:58) [18:11:12:587]: Grabbed execution mutex.
MSI (c) (04:58) [18:11:12:671]: Cloaking enabled.
MSI (c) (04:58) [18:11:12:671]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (04:58) [18:11:12:680]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (CC:E4) [18:11:12:714]: Running installation inside multi-package transaction {68656F87-0B8B-40A3-9E84-665BAD01936A}
MSI (s) (CC:E4) [18:11:12:714]: Grabbed execution mutex.
MSI (s) (CC:34) [18:11:12:721]: Resetting cached policy values
MSI (s) (CC:34) [18:11:12:721]: Machine policy value 'Debug' is 0
MSI (s) (CC:34) [18:11:12:721]: ******* RunEngine:
******* Product: {68656F87-0B8B-40A3-9E84-665BAD01936A}
******* Action:
******* CommandLine: **********
MSI (s) (CC:34) [18:11:12:722]: Machine policy value 'DisableUserInstalls' is 0
MSI (s) (CC:34) [18:11:12:738]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (CC:34) [18:11:12:742]: MSCOREE not loaded loading copy from system32
MSI (s) (CC:34) [18:11:12:764]: End dialog not enabled
MSI (s) (CC:34) [18:11:12:766]: Original package ==> C:\Windows\Installer\105153fe.msi
MSI (s) (CC:34) [18:11:12:766]: Package we're running from ==> C:\Windows\Installer\105153fe.msi
MSI (s) (CC:34) [18:11:12:786]: APPCOMPAT: Uninstall Flags override found.
MSI (s) (CC:34) [18:11:12:789]: APPCOMPAT: Uninstall VersionNT override found.
MSI (s) (CC:34) [18:11:12:789]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (s) (CC:34) [18:11:12:790]: APPCOMPAT: looking for appcompat database entry with ProductCode '{68656F87-0B8B-40A3-9E84-665BAD01936A}'.
MSI (s) (CC:34) [18:11:12:791]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (CC:34) [18:11:12:828]: Machine policy value 'DisablePatch' is 0
MSI (s) (CC:34) [18:11:12:828]: Machine policy value 'AllowLockdownPatch' is 0
MSI (s) (CC:34) [18:11:12:828]: Machine policy value 'DisableLUAPatching' is 0
MSI (s) (CC:34) [18:11:12:828]: Machine policy value 'DisableFlyWeightPatching' is 0
MSI (s) (CC:34) [18:11:12:832]: APPCOMPAT: looking for appcompat database entry with ProductCode '{68656F87-0B8B-40A3-9E84-665BAD01936A}'.
MSI (s) (CC:34) [18:11:12:832]: APPCOMPAT: no matching ProductCode found in database.
MSI (s) (CC:34) [18:11:12:832]: Transforms are not secure.
MSI (s) (CC:34) [18:11:12:832]: Note: 1: 2205 2: 3: Control
MSI (s) (CC:34) [18:11:12:832]: PROPERTY CHANGE: Adding MsiLogFileLocation property. Its value is 'C:\Users\Admin\AppData\Local\Temp\On-premises_data_gateway_20251107180957_000_DataMovement.GatewayComponents.msi.log'.
MSI (s) (CC:34) [18:11:12:832]: Command Line: ALLUSERS=1 ARPSYSTEMCOMPONENT=1 MSIFASTINSTALL=7 INSTALLLOCATION=C:\Program Files\On-premises data gateway CONFIGFILESBACKUPLOCATION=C:\Users\Admin\AppData\Local\Temp\bazdf5xs.ptj\GatewayComponents DEBUGCUSTOMACTIONS= WIXFAILWHENDEFERRED= REBOOT=ReallySuppress IGNOREDEPENDENCIES=ALL REMOVE=ALL CURRENTDIRECTORY=C:\Windows\ImmersiveControlPanel CLIENTUILEVEL=3 MSICLIENTUSESEXTERNALUI=1 CLIENTPROCESSID=2820
MSI (s) (CC:34) [18:11:12:832]: PROPERTY CHANGE: Adding PackageCode property. Its value is '{71BE6FC4-A178-4F06-A03A-600B3A26ED85}'.
MSI (s) (CC:34) [18:11:12:832]: Product Code passed to Engine.Initialize: '{68656F87-0B8B-40A3-9E84-665BAD01936A}'
MSI (s) (CC:34) [18:11:12:832]: Product Code from property table before transforms: '{68656F87-0B8B-40A3-9E84-665BAD01936A}'
MSI (s) (CC:34) [18:11:12:832]: Product Code from property table after transforms: '{68656F87-0B8B-40A3-9E84-665BAD01936A}'
MSI (s) (CC:34) [18:11:12:832]: Product registered: entering maintenance mode
MSI (s) (CC:34) [18:11:12:832]: Determined that existing product (either this product or the product being upgraded with a patch) is installed per-machine.
MSI (s) (CC:34) [18:11:12:832]: Product {68656F87-0B8B-40A3-9E84-665BAD01936A} is admin assigned: LocalSystem owns the publish key.
MSI (s) (CC:34) [18:11:12:832]: Product {68656F87-0B8B-40A3-9E84-665BAD01936A} is managed.
MSI (s) (CC:34) [18:11:12:833]: MSI_LUA: Credential prompt not required, user is an admin
MSI (s) (CC:34) [18:11:12:833]: PROPERTY CHANGE: Adding ProductState property. Its value is '5'.
MSI (s) (CC:34) [18:11:12:833]: PROPERTY CHANGE: Adding ProductToBeRegistered property. Its value is '1'.
MSI (s) (CC:34) [18:11:12:834]: Package name retrieved from configuration data: 'DataMovement.GatewayComponents.msi'
MSI (s) (CC:34) [18:11:12:837]: Note: 1: 2262 2: AdminProperties 3: -2147287038
MSI (s) (CC:34) [18:11:12:837]: Machine policy value 'DisableMsi' is 0
MSI (s) (CC:34) [18:11:12:837]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (s) (CC:34) [18:11:12:837]: User policy value 'AlwaysInstallElevated' is 0
MSI (s) (CC:34) [18:11:12:837]: Product {68656F87-0B8B-40A3-9E84-665BAD01936A} is admin assigned: LocalSystem owns the publish key.
MSI (s) (CC:34) [18:11:12:837]: Product {68656F87-0B8B-40A3-9E84-665BAD01936A} is managed.
MSI (s) (CC:34) [18:11:12:837]: Running product '{68656F87-0B8B-40A3-9E84-665BAD01936A}' with elevated privileges: Product is assigned.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding ARPSYSTEMCOMPONENT property. Its value is '1'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding MSIFASTINSTALL property. Its value is '7'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding INSTALLLOCATION property. Its value is 'C:\Program Files\On-premises data gateway'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding CONFIGFILESBACKUPLOCATION property. Its value is 'C:\Users\Admin\AppData\Local\Temp\bazdf5xs.ptj\GatewayComponents'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding REBOOT property. Its value is 'ReallySuppress'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding IGNOREDEPENDENCIES property. Its value is 'ALL'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding REMOVE property. Its value is 'ALL'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding CURRENTDIRECTORY property. Its value is 'C:\Windows\ImmersiveControlPanel'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding CLIENTUILEVEL property. Its value is '3'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding MSICLIENTUSESEXTERNALUI property. Its value is '1'.
MSI (s) (CC:34) [18:11:12:838]: PROPERTY CHANGE: Adding CLIENTPROCESSID property. Its value is '2820'.
MSI (s) (CC:34) [18:11:12:838]: Machine policy value 'DisableAutomaticApplicationShutdown' is 0
MSI (s) (CC:34) [18:11:12:844]: PROPERTY CHANGE: Adding MsiRestartManagerSessionKey property. Its value is 'b84c0fa883eaa949bfd01d04803279fd'.
MSI (s) (CC:34) [18:11:12:844]: RESTART MANAGER: Session opened.
MSI (s) (CC:34) [18:11:12:844]: TRANSFORMS property is now:
MSI (s) (CC:34) [18:11:12:844]: PROPERTY CHANGE: Adding PRODUCTLANGUAGE property. Its value is '1033'.
MSI (s) (CC:34) [18:11:12:844]: PROPERTY CHANGE: Adding VersionDatabase property. Its value is '200'.
MSI (s) (CC:34) [18:11:12:850]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming
MSI (s) (CC:34) [18:11:12:851]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\Favorites
MSI (s) (CC:34) [18:11:12:851]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Network Shortcuts
MSI (s) (CC:34) [18:11:12:853]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\OneDrive\Documents
MSI (s) (CC:34) [18:11:12:853]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
MSI (s) (CC:34) [18:11:12:854]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Recent
MSI (s) (CC:34) [18:11:12:855]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\SendTo
MSI (s) (CC:34) [18:11:12:856]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Templates
MSI (s) (CC:34) [18:11:12:856]: SHELL32::SHGetFolderPath returned: C:\ProgramData
MSI (s) (CC:34) [18:11:12:857]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Local
MSI (s) (CC:34) [18:11:12:859]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\OneDrive\Pictures
MSI (s) (CC:34) [18:11:12:860]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (CC:34) [18:11:12:861]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (CC:34) [18:11:12:862]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu\Programs
MSI (s) (CC:34) [18:11:12:863]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Start Menu
MSI (s) (CC:34) [18:11:12:864]: SHELL32::SHGetFolderPath returned: C:\Users\Public\Desktop
MSI (s) (CC:34) [18:11:12:866]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
MSI (s) (CC:34) [18:11:12:867]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
MSI (s) (CC:34) [18:11:12:867]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
MSI (s) (CC:34) [18:11:12:868]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\AppData\Roaming\Microsoft\Windows\Start Menu
MSI (s) (CC:34) [18:11:12:869]: SHELL32::SHGetFolderPath returned: C:\Users\Admin\OneDrive\Desktop
MSI (s) (CC:34) [18:11:12:871]: SHELL32::SHGetFolderPath returned: C:\ProgramData\Microsoft\Windows\Templates
MSI (s) (CC:34) [18:11:12:871]: SHELL32::SHGetFolderPath returned: C:\Windows\Fonts
MSI (s) (CC:34) [18:11:12:873]: Note: 1: 2898 2: MS Sans Serif 3: MS Sans Serif 4: 0 5: 16
MSI (s) (CC:34) [18:11:12:878]: MSI_LUA: Setting AdminUser property to 1 because the product is already installed managed and per-machine
MSI (s) (CC:34) [18:11:12:878]: MSI_LUA: Setting MsiRunningElevated property to 1 because the install is already running elevated.
MSI (s) (CC:34) [18:11:12:878]: PROPERTY CHANGE: Adding MsiRunningElevated property. Its value is '1'.
MSI (s) (CC:34) [18:11:12:878]: PROPERTY CHANGE: Adding Privileged property. Its value is '1'.
MSI (s) (CC:34) [18:11:12:879]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (CC:34) [18:11:12:879]: PROPERTY CHANGE: Adding USERNAME property. Its value is 'Admin'.
MSI (s) (CC:34) [18:11:12:879]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\MS Setup (ACME)\User Info 3: 2
MSI (s) (CC:34) [18:11:12:879]: PROPERTY CHANGE: Adding Installed property. Its value is '00:00:00'.
MSI (s) (CC:34) [18:11:12:879]: PROPERTY CHANGE: Adding DATABASE property. Its value is 'C:\Windows\Installer\105153fe.msi'.
MSI (s) (CC:34) [18:11:12:879]: PROPERTY CHANGE: Adding OriginalDatabase property. Its value is 'C:\Windows\Installer\105153fe.msi'.
MSI (s) (CC:34) [18:11:12:879]: Machine policy value 'MsiDisableEmbeddedUI' is 0
MSI (s) (CC:34) [18:11:12:879]: EEUI - Disabling MsiEmbeddedUI due to existing external or embedded UI
MSI (s) (CC:34) [18:11:12:879]: EEUI - Disabling MsiEmbeddedUI for service because it's not a quiet/basic install
MSI (s) (CC:34) [18:11:12:880]: Note: 1: 2205 2: 3: PatchPackage
MSI (s) (CC:34) [18:11:12:880]: Machine policy value 'DisableRollback' is 0
MSI (s) (CC:34) [18:11:12:880]: User policy value 'DisableRollback' is 0
MSI (s) (CC:34) [18:11:12:880]: PROPERTY CHANGE: Adding UILevel property. Its value is '2'.
MSI (s) (CC:34) [18:11:12:880]: PROPERTY CHANGE: Adding MsiUISourceResOnly property. Its value is '1'.
=== Logging started: 07/11/2025 18:11:12 ===
MSI (s) (CC:34) [18:11:12:882]: Note: 1: 2265 2: 3: -2147287035
MSI (s) (CC:34) [18:11:12:883]: Checking in-progress install: install for same configuration.
MSI (s) (CC:34) [18:11:12:883]: Suspended install detected. Resuming.
MSI (s) (CC:34) [18:11:12:883]: PROPERTY CHANGE: Adding REINSTALL property. Its value is 'ProductFeature'.
MSI (s) (CC:34) [18:11:12:883]: PROPERTY CHANGE: Modifying INSTALLLOCATION property. Its current value is 'C:\Program Files\On-premises data gateway'. Its new value: 'C:\Program Files\On-premises data gateway\'.

Re: Can't uninstall on-premise gateway

lbendlin — Fri, 07 Nov 2025 14:56:04 GMT

and i have restart the laptop

You shouldn't really install a gateway on a laptop.

Anyway, if this is a Personal Gateway then you can safely delete the folder and clean the registry.

Re: Can't uninstall on-premise gateway

krishna_murthy — Fri, 07 Nov 2025 17:01:19 GMT

lbendlin --- i have installed On-premises data gateway...
after that data source have been changed in desktop and again published same path , hence planning to change gateway.

Re: Can't uninstall on-premise gateway

lbendlin — Fri, 07 Nov 2025 18:39:48 GMT

Please elaborate. Not clear what you are trying to achieve.

On-Premise gateways should be installed as a service on a VM that is running 24/7 and is close to the data source.

The only exception would be if you need to run Python or R scripts as these require a Personal Gateway app.

Re: Can't uninstall on-premise gateway

Ahmed-Elfeel — Mon, 10 Nov 2025 10:41:41 GMT

Hi krishna_murthy,

Like lbendlin said you should install it on VPS and NOT on your Main Device but you can try these Approaches to completely Remove it.

First Approach: Clear the Package Cache

A common fix is that the installer cache is corrupted which prevents clean uninstallation and reinstallation

Navigate to C:\ProgramData\Package Cache\ in File Explorer
Look for a folder with the GUID from your error log ({3ad9b3ce-fb87-4500-a4a9-68bcd3c696e4}) or any folder related to On-premises data gateway
Delete the relevant folder(s). This will allow Windows to properly recognize the product as uninstalled.

Second Approach: Check .NET Framework

If Method 1 fails you can try uninstalling .NET Framework 4.8 (it appears in your Installed Updates list not Programs and Features) and then installing an older version like 4.7.2. After this the gateway uninstallation may proceed

Third Approach: Manual Uninstall (Advanced So Double-Check)

Stop Related Services
- Open Task Manager go to the Services tab
- Stop the Gateway and GatewayServer services
Clean the Windows Registry
- Press Win + R type regedit and run it as administrator
- Carefully delete the gateway's entries from these registry paths (Double check you are only deleting keys related to the On premises Data Gateway)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\ HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\ HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\ HKEY_CLASSES_ROOT\Installer\Products\

Finally Delete Leftover Files :
- Delete the installation folder: C:\Program Files\On-premises data gateway
- Delete the local data folder: C:\Users\[YourUsername]\AppData\Local\Microsoft\On-premises data gateway

Final Step : is to restart your computer (After every method)

Resources: (You can find all what i am talking about)

if this post helps, then I would appreciate a thumbs up and mark it as the solution to help the other members find it more quickly.

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