Ticket Duration by Support Group

NewBie0322 — Wed, 12 Apr 2023 12:52:04 GMT

Ticket duration by group Help please Would like to get some guidance to create DAX formula for ticket duration between groups.

Re: Ticket Duration by Support Group

Anonymous — Fri, 14 Apr 2023 03:22:51 GMT

Hi NewBie0322 ,

Here are the steps you can follow：

1. Create calculated column.

Duration = var _current= MAXX( FILTER(ALL('Table'),'Table'[Ticket Number]=EARLIER('Table'[Ticket Number])&&'Table'[Ticket Update Date]=EARLIER('Table'[Ticket Update Date])),[Ticket Update Date]) var _Last= MAXX( FILTER(ALL('Table'),'Table'[Ticket Number]=EARLIER('Table'[Ticket Number])&&'Table'[Ticket Update Date]<EARLIER('Table'[Ticket Update Date])),[Ticket Update Date]) var _datediff1= DATEDIFF( _Last, _current,MINUTE) return IF( 'Table'[Ticket Resolve Date]=BLANK(),_datediff1, DATEDIFF( [Ticket Update Date],[Ticket Resolve Date],MINUTE))

Total Ticket Duration = SUMX(ALL('Table'),[Duration])

2. Result:

7:20 AM – 9:39 AM The intermediate minutes are 139.

Best Regards,

Liu Yang

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topic Re: Ticket Duration by Support Group in DAX Commands and Tips

Ticket Duration by Support Group

Re: Ticket Duration by Support Group