topic Re: Custom R visual is failing to load with Script Error on Powerbi Service but working on PBI Deskt in Custom Visuals Development Discussion

Custom R visual is failing to load with Script Error on Powerbi Service but working on PBI Desktop

rajamahesh — Thu, 22 Jul 2021 14:52:13 GMT

I created a Custom R visual using packages & versions as below

'dplyr' with version 0.8.0.1

'visNetwork' with version 2.0.3

Versions i chosed are based on the version recommendations shared in the docs page @Learn which R packages are supported - Power BI | Microsoft Docs

Visual is loading absolutely fine in Powerbi Desktop.

But when published to service its failing with Script Error, but NOT providing any details on why its failed.

I am seeing below error, but i am NOT able to scroll to see on why the script is failing. Any help please!

Re: Custom R visual is failing to load with Script Error on Powerbi Service but working on PBI Deskt

lbendlin — Sat, 24 Jul 2021 20:34:24 GMT

are you using a personal gateway and is the gateway up to date on these packages?

Re: Custom R visual is failing to load with Script Error on Powerbi Service but working on PBI Deskt

rajamahesh — Sun, 25 Jul 2021 07:41:09 GMT

Thanks for the response @ibendlin.

Actually for some reason, powerbi service is not giving the scrolling on the screen, because of which i was not able to see the complete details of the error when the website is set at 100% zoom.

When i did a zoom out to 30% .... i was able to see the actual error. The actual error is not related package version issue but something else.

After some tries, i was able to resolve the issue and visual is now working in pbi service as well.

Thanks a lot for the response still.