MilkyDipper Tracker

Re: Add Caller ID to Teams Voice Call Queue Report

MilkyDipper — Mon, 06 Mar 2023 17:38:14 GMT

Thanks for your continuing help 🙂

My data source is:

https://api.interfaces.records.teams.microsoft.com/Teams.VoiceAnalytics/getanalytics

I am not sure where this is pulling the data from, but I assume it connects directly with Teams Voice?

I did not create this report, I downloaded a template from this Microsoft webpage:
Download Power BI Query Template For Teams Voice Applications (Auto Attendant and Call Queue) from Official Microsoft Download Center

Cheers,

Tanner 🙂

Re: Add Caller ID to Teams Voice Call Queue Report

MilkyDipper — Mon, 06 Mar 2023 16:33:10 GMT

Is there normaly a location where this data will be stored if it is in my data source already? Or possibly a way to search this? I am unfortunately a complete beginner with this and did not create my data collection process. I used the template from Microsoft to create this, which auto created everything. If I were to try and modify the data collection, do you know what I need to include for Power Bi to collect this piece of data?

Add Caller ID to Teams Voice Call Queue Report

MilkyDipper — Mon, 06 Mar 2023 15:52:33 GMT

Hey All,

We are using the template provided by Microsoft for reporting on our on-call usage and quality. I would like the ability to include the phone numbers we are recieving the calls from. Would anyone know how I can include the incoming caller ID anywhere in this report? Even if we are just viewing it in the "Data View" that would be enough.

Any input would be appreciated.

Cheers,

Tanner 🙂