Alain_Huynh Tracker

Re: Unable to install On-premises data gateway

Alain_Huynh — Wed, 05 Jul 2017 02:07:12 GMT

Hi,

You have to add the authorization on C:\users. During the installation, the installer creates the directory PBIEgwService in c:\users and sometimes (depending on your windows configuration) it can't be possible because you don't have enough rights (or the directory is created but some files can't be added).

Note that when the installation fails, the directory is removed. You have to check c:\users during the installation, not after.

Re: Unable to install On-premises data gateway

Alain_Huynh — Mon, 12 Jun 2017 21:41:22 GMT

Hi,

I found a solution :

When you install the gateway, the gateway create a directory (PBIEgwService) in C:\users. The installation have to be allowed to write in that directory. You have to check the authorizations of this directory.

It works for me.

Re: On premises data gateway installation error

Alain_Huynh — Mon, 12 Jun 2017 21:38:38 GMT

Hi,

I found a solution :

It works for me.

Re: On premises data gateway installation error

Alain_Huynh — Wed, 29 Mar 2017 03:25:38 GMT

I've installed the gateway on a VM of the Cloud Microsoft Azure but it doesn't works.

I tested to create a new VM (same configurations), I have installed the gateway and it works...

Re: Unable to install On-premises data gateway

Alain_Huynh — Mon, 02 Jan 2017 23:46:09 GMT

Hello,

Framework .NET 4.5 has been installed.

It's the latest version of PowerBI Gateway.

I'm on Windows Server 2012 R2 Datacenter, English version, 64 bits 7 GB RAM. It's a virtual machine on the azure cloud.

There are no configured proxy.

Network on DHCP, automatic DNS.

I tried to install on my local machine (Windows 7) and it works.

How to check if it's a network problem ?

Thanks.

Unable to install On-premises data gateway

Alain_Huynh — Wed, 28 Dec 2016 05:56:03 GMT

Installation fails when it tries to start the service PBIEgwService.

I check local security policies, NT SERVICE\ALL SERVICES and NT SERVICE\PBIEgwService are allowed to Log on as a service.

I do the install with a local admin.

I get this error :

System.InvalidOperationException: Cannot start service PBIEgwService on computer '.'. ---> System.ComponentModel.Win32Exception: The service did not respond to the start or control request in a timely fashion
--- End of inner exception stack trace ---
at System.ServiceProcess.ServiceController.Start(String[] args)
at Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartServiceImpl(String serviceDisplayName, TimeSpan timeout)
at Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartService(Session session)

In the log :

MSI (s) (0C!B4) [10:49:59:729]:
1: {"ClassName":"System.InvalidOperationException","Message":"Cannot start service PBIEgwService on computer '.'.","Data":null,"InnerException":{"NativeErrorCode":1053,"ClassName":"System.ComponentModel.Win32Exception","Message":"The service did not respond to the start or control request in a timely fashion","Data":null,"InnerException":null,"HelpURL":null,"StackTraceString":null,"RemoteStackTraceString":null,"RemoteStackIndex":0,"ExceptionMethod":null,"HResult":-2147467259,"Source":null,"WatsonBuckets":null},"HelpURL":null,"StackTraceString":" at System.ServiceProcess.ServiceController.Start(String[] args)\r\n at Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartServiceImpl(String serviceDisplayName, TimeSpan timeout)\r\n at Microsoft.PowerBI.EgwInstallUtils.CustomActions.RestartService(Session session)","RemoteStackTraceString":null,"RemoteStackIndex":0,"ExceptionMethod":"8\nStart\nSystem.ServiceProcess, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b03f5f7f11d50a3a\nSystem.ServiceProcess.ServiceController\nVoid Start(System.String[])","HResult":-2146233079,"Source":"System.ServiceProcess","WatsonBuckets":null}

Please help !

Thanks

Re: On premises data gateway installation error

Alain_Huynh — Wed, 28 Dec 2016 05:46:46 GMT

I have the same error. Installation always fails :

Please help !