Hi! I am trying to connect our business ZD account through the Content Pack -> Services which initially seems to work just fine (I have an Administrator Account and I get no permission errors). ...
v-haibl-msft
Microsoft Employee
Microsoft Employee
I just tried to get data from ZenDesk content pack but I could not repro the same issue as you. The dashboard and report can be shown properly, the dataset can also be refreshed properly.
Could you please try to connect to ZenDesk with the build-in connector in Power BI Desktop? If you can connect and refresh the data successfully in Power BI Desktop but still fail in Power BI Service, please collect a fiddler trace and share the saved .saz file to us through online file service like OneDrive.
Best Regards,
Herbert