BMooreBUNN's avatar
BMooreBUNN
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2 years ago
Status:
Done

Some users not able to load PBI service

Issues started yesterday. some have gotten it to work again with the simpler app.powerbi.com url some have cleared their cache and it works after that Users that had issues yesterday are having i...
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BMooreBUNN's avatar
BMooreBUNN
Icon for Advocate I rankAdvocate I
2 years ago
  1. All of our users experiencing the issue are US and close geographically.
    1. Working both onsite and remotely via Cisco VPN.
  2. Mostly using Chrome (maybe all) since that is the browser our organization typically uses.
  3. i had the issue this morning after updating to Chrome 119.0.6045.200 
    1. i cleared the cache and cookies (for all time) immediately afterwards
    2. i came back in and used my bookmark to https://app.powerbi.com/home?noSignUpCheck=1
    3. it asked me to sign in to msft
    4. it had me sign in and do 2 factor authentication with Okta which succeeded
    5. it took me to a blank white screen and nothing showed up
      1. the url at this point said was something like "app.powerbi.com/signin#code=0.ARcAPL....."
    6. after i experienced this i typed in app.powerbi.com in the address bar and it successfully loaded the PBI service landing page
    7. i've had no further issues today in any browser
  4. we've had users all the way back to version 114.0.5735.110 also have the issue

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