redparcel's avatar
redparcel
New Member
4 years ago
Status:
Done

Solved / PowerBI Embedded Outage / West Europe

EDIT: solved. this was a problem with PowerBI JS causing reload loops in Chrome. 

 

We do have a PowerBI Premium / PowerBI Embedded capacity, which is not loading anymore as of this morning (CET). All we get on the client side is this error, which seems to be a cause of and not reason for the impared functionality. 

 

 

Within PowerBI Service we get this error when trying to load the report:

 

  • Underlying ErrorCapacity operation failed with error code BadGateway
  • Activity ID5eb1e687-ec51-44e2-831d-5fd86823c71f
  • Correlation IDc78c82a9-81e7-900a-d8b0-c159c53cc517
  • Request IDc5990dd8-4c11-74c0-4c9b-e55219c8d12f
  • TimeMon Feb 07 2022 09:49:00 GMT+0100 (Central European Standard Time)
  • Service version13.0.17618.45
  • Client version2201.5.09798-train
  • Cluster URIhttps://wabi-west-europe-d-primary-redirect.analysis.windows.net/

Anyone else experiencing these issues?

 

 

3 Comments

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support
    Status changed:
    New
    to
    Investigating

    Hi redparcel 

     

    May I know whether you still have this issue? If you directly access the report in Power BI service(app.powerbi.com), will you have problem?  

     

    Best Regards,

    Community Support Team _ Caiyun

  • We narrowed that down to a Javascript redirect/retry loop in the PowerBI Plugin that was only occurring in Chrome and overloading the service. After changing the way that the Javascript is loaded (remove bootstrap) this is working properly in Chrome again. 

  • v-cazheng-msft's avatar
    v-cazheng-msft
    Icon for Community Support rankCommunity Support
    Status changed:
    Investigating
    to
    Done

    Issue is resolved. This reload loops issue in Chrome is caused by PowerBI JS.