Anonymous's avatar
Anonymous
Not applicable
6 years ago
Status:
New

Refresh schedule failures

Recently we are continously facing this issue:

Failure details: The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

 

{"error":{"code":"DM_GWPipeline_Gateway_TimeoutError","pbi.error":{"code":"DM_GWPipeline_Gateway_TimeoutError","parameters":{},"details":[],"exceptionCulprit":1}}}

 

I have changed timeout time in data gateway config file and reduced the data load but they all do not work.

 

Anyone has suggestions, please?

 

 

Gateways

39 Comments

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    We're also experiencing refresh issues, with a very similar looking error.  Does anyone have suggestions on fixing it, or know if Microsoft is aware of the issue?

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    Hello everyone!

     

    We have similar issue since last Friday. Any updates about this?

     

    Cluster URI: WABI-WEST-EUROPE-redirect.analysis.windows.net
  • farendt's avatar
    farendt
    Advocate II
    6 years ago

    Having the same refresh error ("DM_GWPipeline_Gateway_TimeoutError") on a handful of reports since last Friday (2020-03-20). Seems to always affect a different report, so rather random.

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    same issue for us this morning...

  • Anonymous's avatar
    Anonymous
    Not applicable
    6 years ago

    I was able to fix this error on my end by reentering in my windows credential in the gateway settings and trying to refresh again. My wifi was also not as strong so I was timing out as well. Hope this helps.

  • v-qiuyu-msft's avatar
    v-qiuyu-msft
    Community Support
    6 years ago

    Hi all, 

     

    Please test again on your side. If the issue still occurs, I would suggest you create a support ticket to get help. 

     

     

    Best Regards,

    Qiuyun Yu

  • tyw214's avatar
    tyw214
    Helper I
    6 years ago

    Hello Everyone, I am also experiencing this exact same issue. Since yesterday afternoon. It was only limited to certain reports, but now it's occuring accross more datasets in our organization.

  • tyw214's avatar
    tyw214
    Helper I
    6 years ago

    i want to add, the same dataset refresh fine locally on my computer, but not on the service side.

  • johanjsc's avatar
    johanjsc
    Helper I
    6 years ago

    We too have the same issue. Not able to delete and re-upload the dataset as it is used by multiple reports

    and dashboards in mutliple Workspaces.

     

    The last refresh attempt failed because of an internal service error. This is usually a transient issue. If you try again later and still see this message, contact support.

    Please try again later or contact support. If you contact support, please provide these details.

    Cluster URIWABI-NORTH-EUROPE-redirect.analysis.windows.net

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