mp2006's avatar
mp2006
Frequent Visitor
3 years ago
Status:
Investigating

Refresh does not complete with new Desktop updates

I have been forced to use the July 2022 version because all updates since then do not provide a completed Refresh.  I am importing from Excel and Access.  When I run Refresh it evaluates the queries, runs for a period of time and then the window simply closes. 

I am able to Refresh queries individually.   

3 Comments

  • Anonymous's avatar
    Anonymous
    Not applicable

    Hi mp2006 

    Will the same problem happen even if you update to the latest version of 2023 ? You mentioned that you can't refresh it completely, can you explain it by sample ?

     

    Best Regards,
    Community Support Team _ Ailsa Tao

  • mp2006's avatar
    mp2006
    Frequent Visitor

    Hi Anonymous I have tried updates from Aug to Dec of 2022 and most recently Feb 2023.  None of them work.  
    When Refresh works as expected there is a pop-up window that provides status of the various stages during the Refresh process:
    1) Evaluting...... 

    2) Waiting for other queries.....

    3) Creating Connection to model.....

    4) Loading Data.....

    5) XXX  Rows Loaded as the final step.

    It appears at least step 5 is not completing.  I would need to test further to determine where in the process it stops.  The following window does not appear indicating the refresh completed.  It simply closes.  No tables/queries are refreshed.

     

    Does this information help?

  • mp2006's avatar
    mp2006
    Frequent Visitor

    The issue appears to be related to the specific Desktop model.  Another much smaller model refreshes ok.